Customer ReviewsforUltimate Sack, LLC.

I received my order incomplete , I paid for filling with a LINER included, I received the filling in a plastic bag ,but no liner, no email response as of yet , I get better response from china than this company. Made in America does not mean much anymore when the quality control dept cant even fulfill an order correctly before it ships. I will be sending back the foam in 10 million plastic baggies as a thank you . can you say refund?

I almost didn't order from this company due to these reports but the good reviews outweighed the bad by A LOT and I'm glad I made the purchase. I placed my order on November 17, 2022 and received it the very next day. ***************, awesome chair and it was everything the company promised. Thank you Ultimate Sack!

I purchased a **** sized bag from Ultimate Sack on 5/31/22. This particular sized bag is "advertised" on website as being *****lb, yet upon receipt and weight (minus shipping box and other packaging) was only *****lb. Meaning, false advertising 100%! I then sent numerous emails to their customer support and that's when "Marketing" personnel ***********************, responded "?The sack will take 3-5 days to fully expand. Yes the weight does vary based on the density of foam that it inside the bag. However as long as the bag is to its full potential there is nothing to worry about." It's apparent they are well aware of the weight difference, thus asked why their company isn't practicing "ethical/honest" behavior, and this is the response I received once again from **** **** weight does not matter as long as the Sack is expanded appropriately. We will send you more foam."So based on TWO responses to my concerning emails of consumers being taken advantage of and lied to, not once did **** address the false advertising about "weight." Instead, he redirected the concerns/focus and had the nerve to say if the bag reached its advertised dimensions, there's no issues. Well, anyone that understand math/logic/volume would know that "Weight/Density" DOES play a critical role in terms of the competition and thus competitive advantage. I carefully compared UIltimate Sack to numerous other brands offering the same/similar size, with the only difference being "weight", which is directly correlated to higher pricing, and why I specifically chose Ultimate Sack, since their **** bag was advertised to weigh at least 10+lbs more than the competition, which would justify the added cost. The extra foam they sent is NOTHING like what came with bag, which was good sized/dense, whereas the extra foam is TINY and not nearly as dense. I've requested "managerial" personnel per false advertisement about weight, not to mention completely ignoring ethical/moral concerns, ignored 1 week later

Do not buy from this company! I bought a "bean bag" which came damaged. Due to the size, *** will not pick it up for return. The company asked that I send back all of the cloth. I did this with exception to the main case. I cannot return that as there is a large amount of stuffing (small bits of foam). I have been fighting with this company and ****** for almost a month now. Save yourself some trouble and buy a Love sack instead.