Business ProfileforArhaus Furniture

August of 2022, I purchased the Enzo dining table from Arhaus Denver Colorado for 3425$ (tax and shipping included). I received it February 8th 2023. That night, my family of 6 ate our first dinner around the new table. My kids spilled soy sauce but we swiftly cleaned it up. Unfortunately the table stained immediately. The very next morning, I contacted Arhaus to discuss my options and ask if they could send me a tech to clean and seal the new table. Even though the store manager admitted that the marble on their Enzo dining tables is not sealed, she refused to send me a tech because I did not purchase the worry-free plan on the table. The store manager and the regional manager both agreed the best resolution would be to accept the return, to charge me 299$ return shipping fee and 10% restocking fee. Their resolution is not an exception, it is the normal process for every customer and every order. They did offer to transfer the 10% restocking fee as a credit towards an item for immediate purchase from the store but not as a merchandise credit. I am here to ask my fellow consumers few questions: 1- when you purchase a DINING table from any store (not a entry table or a decorative table), aren’t you expected to eat on it and probably make some spills? 2- when you purchase a marble table from a high end store, don’t you expect it to be sealed and it would be your responsibility to maintain the sealant every 6 months? 3- when you purchase an item from a high end store and you encounter an issue less than 24 hours from receipt, don’t you expect them to stand behind their products regardless of the warranty ? The best part is that they forgot to refund me after they received the table. I called and requested a refund and was still hoping that they would waive the restocking fee. I received the refund November 28, 2023. I had an immense amount of respect and admiration to Arhaus’ store but I now refuse to purchase anything from them following this poor resolution.