Customer ReviewsforBulk Apothecary

Review of Bulk Apothecary: Disappointing Experience with Wrong and Damaged Product I recently had an extremely disappointing experience with Bulk Apothecary. Despite my excitement to receive my order, the store not only shipped the wrong product but also delivered product n a damaged condition. This was not at all what I expected when I placed my order, and the situation only worsened from there.Upon discovering the mistake, I immediately contacted BA customer service, hoping for a quick and straightforward resolution. Unfortunately, the response I received was far from satisfactory. The store made no effort to rectify their mistake promptly. There was no offer to send the correct product overnight, which I thought would be the least they could do given their error.To make matters worse, the responsibility to return the incorrect and damaged product fell entirely on me. This meant I had to use my own gas and take time out of my day to make the return, incurring expenses that were not my fault. The lack of initiative to correct their error or compensate for the inconvenience caused is alarming. It reflects poorly on BA commitment to customer satisfaction and their after-sales service. An experience like this leaves much to be desired and highlights significant areas for improvement in how they handle shipping errors and customer complaints.In conclusion, my experience with BA was far from positive. The mishandling of my order, coupled with the inconvenience and additional expenses incurred to return their mistake, was frustrating. Until then, I would be hesitant to recommend shopping with them to anyone.

Bulk Apothecary has excellent products at excellent prices. I am a repeat customer because of this. Turn around was very quick.

Bulk Apothecary, (nominal) Pine Tar Soap.Caveat emptor. Read the small print. You'd think that if something was called Pine Tar Soap, it would contain actual pine tar, you'd be wrong. I only blame myself. As a long time pine tar soap enthusiast, I was thrilled to find a new reasonably priced supply. It appears that the ten bars I bought contain zero pine tar. And, just sitting on the table, they're off-gassing some kind of fumes that make my eyes burn.***************************

We purchased several hundred clearance bath bombs which appeared to be a great deal at the time. Upon arrival, the bath bombs did not match the photos in the slightest, used different ingredients than any of their other bath bombs, were clumpy and mis-shaped, and were extremely powdery, despite the fact they were wrapped in cellophane. We requested a refund/return and were told due to the items being clearance, a return could not be accepted. The product page for the item does not state anything about no returns, and we were told they only place on the website where it states that clearance is non-returnable is in the fine print on the return policy page. Our order was also missing items, and many incorrect items were shipped in their place. We also ordered "Natural Potpourri" but the actual product received was artificially colored. This will be our last order from Bulk Apothecary, despite many years of doing business with them. Many of their bath bombs can be purchased from companies like Made Natural for a fraction of the price, with the same names, colors, and ingredients, and with free shipping. I am now our hundreds of dollars and have product that cannot be sold because the quality is so poor it would tarnish my brand. If Bulk Apothecary would have owned up to their misleading website information and accepted a return, all of this would have been avoided.

I made a $400 order. Everything showed up within a reasonable time. Products were securely packaged and every thing was as expected. Will definitely continue business with this company.

Not gonna lie, I was a little worried about ordering from this company after looking at their bad reviews, but because of their price I had to give it a try. I ordered eleven essential oils, all one pound each, and when the order was delivered, I could smell something was leaking when I carried it in. To prove I wasnt trying to scam them I decided to take a video of me first opening the box. When I looked inside it looked like the items had been carelessly tosses in and I found my lemon essential oil was leaking. I emailed them that night of what happened and received a response the next morning. They apologized for the incident and asked for a picture of the item being weighed so they know how much product was lost. Once we figured that out they said I would receive another shipment of the lost product. Over all this was an okay experience. Their packaging presentation was poor, but their quick response for the damaged item made up for it. I will consider ordering more items from this company with hopes that they package their items for carefully.

Was informed by one of the Customer reps I would be receiving a refund based on a mistake the company made. I paid additional money for my products to arrive within 1-3 business days, despite ordering on a Friday, my products had been shipped erroneously to *********** when I lived in ******, **. After reaching out to customer support rep  Antoinette she informed me they would reship my order and would be reimbursing my business account for the money paid for 3 day shipping.  Antoinette never processed the refund. After realizing I never received my refund and reaching back out to her I have been informed that I am no longer eligible for my refund because they cannot see the erroneous order they made. And are now faulting me for placing my order over the weekend.Do not shop for your bulk supplies with them unless you want to be disappointed. Services are subpar and staff do not keep their word making fulfillment with them impossible.

I ordered items to make soap using the cold method process. Bulk Apothecary was extremely efficient and quick with filling my order. The products are of high quality. I will definitely be a repeat customer.