Customer ReviewsforUniversal Screen Arts, Inc.

I was placing an order with Bas Blue and entered the site's code for a 15% discount. I then noticed that there was a place to enter the catalogue number so I did and it switched my discount to 10% without saying so (first strike) . I tried to change back to the 15% discount but it wouldn't let me do so (second strike). I called and the customer *** said to order the item and then call back to get the discount. That didn't sit right with me, so I decided to wait a few days for the order to clear and start over. Today I got an email saying that I would get free shipping on my order for just one day, and to use the code BB3. I entered the code, but got the response "BB3 is not associated with a promotion." (Strike three). I called a *** and she said the same thing. I tried again a while later thinking it must just be a new promotion, but still got "BB3 is not associated with a promotion." After my sister-in-law had a bad experience with the Signals catalogue similar to one of the other commenters on this page, and reading the rest of the comments, I think I dodged a bullet by not ordering with this company.

We are sorry for all the trouble and inconvenience you experienced when trying to use some of our discount codes recently. I personally reached out and an order was placed with free shipping.

Oh my, your customer service people are very busy taking care of complaints. I have another one! I placed an order with Support Plus the end of May and my check cleared my Bank of 7/8. I received no email or notice about my order nor did I receive my order. I have called customer service after 3 days before doing an online Chat. I was told the item I ordered was not available and they had issued me a check that was mailed on 7/11. Well, where is it? I am still waiting. After calling back and saying I was reporting the company to the BBB, I was told they would send me another check. If I don't get a full refund for my order I will write a letter to the BBB. I called them and their customer service is c*** too. Do not order from any of these companies that are listed here online. I should have checked out their rating before I placed an order. The one star is too high a rating. My rating is 0, but I must click 1 star to even get this posted. Another rip-off.

We are very sorry you did not receive your refund check. The check mailed on 7/19/24. We have gone ahead and voided that check and reissued you a new one, that check should mail 8/16/24. Should you receive the original check, please destroy it as it is no longer valid.

I placed an order in January 2023 from the Signals catalog. I did not receive the order, so I called the customer service line to try to find out what was going on. They said they had proof of delivery. I concluded that the package had been stolen and moved on. Over a year later, I tried to place an order from Support Plus. The order was rejected, and I was told by customer service that my account had been labeled a fraud risk because I made the phone call in 2023 about a package I did not receive and that I would never be able to order online ever again. This is ridiculous. I was not trying to commit fraud. I was just trying to find out what happened to my package. I've placed orders with several of the Universal Screen Arts catalogs (Signals and Bas Bleu) for decades. I've made repeated attempts with the customer service line to get this resolved. I've been told my concern would be escalated to a supervisor who would call me back. No one ever calls. I feel like I'm being treated like a criminal just because I made a phone call to customer service about a package I did not receive.

After contacting us saying you had not received your package, we informed you of the delivery date per the tracking and that ***** had taken a picture of the delivery. You called again to say you believed your package was stolen and wanted a refund. We are unable to replace/refund orders for which we have proof of delivery. A month later we received a chargeback from PayPal. Once a chargeback is filed, regardless of the outcome, that customer may no longer place charge card orders with our company, only check or money orders will be accepted as payment. When you placed a credit card order with us in February it was canceled.

This business, which provides adult health items via their catalog and online, has done a terrible job of handling an order problem for my elderly Mom (she is 100 years old). I tried numerous times, unsuccessfully, to help my Mom with the order problem. My Mom originally enrolled for an auto shipment order for Attends Super Bladder Control Pads and another item, but decided on October 27, 2023 to stop the auto shipment process. However, Support Plus kept sending the orders. We first notified them in October to stop the orders, but they persisted with sending the orders. We notified them via phone on numerous other occasions to stop the orders - on December 11, 2023, January 11, 2024, and on several occasions in February, 2024. They kept sending the auto orders. On February 2, 4, and 5, 2024, I called to complain yet again. They promised that they would send me via email the shipment label to return their shipment, but even after numerous reminders from me on these dates, they did not send the shipment label. Even though I spoke to a supervisor on January 11, 2024, despite his promises and the promises of their reps on the other dates, the label was not sent. In fact, the last time I called, the rep said they were sending yet ANOTHER order! I We finally had to cancel my Mom's credit card to keep them from sending more orders in error. We simply gave up - it wasn't worth the time and effort. Their customer service is awful. They appear to be taking advantage of their elderly customers. I advise any potential customers to steer clear of Support Plus. ****** or other companies are far better and reliable choices for ordering these items.

We are truly sorry for the inconvenience you experienced. Your concerns are important to us, and we want to address them promptly and effectively. We appreciate your feedback and are taking immediate steps to fix this situation to ensure that we do better in the future.

No one should do business with Shop PBS! I have ordered from this place on three occasions. I should have learned my lesson the first time. A few years ago, I ordered a set of music CD's. What I got were parts of three different sets, and some of them had been previously opened prior to my receiving them (used?). I let it go, vowing to not order from them again. After many years I tried them again. I was browsing DVD's and up popped The North American Indian. When I received my order it was not a DVD it was a book. I once again let it go thinking that I probably didn't look close enough. Third order, I ordered three DVD's. I was notified by email that one of them was back ordered, but the other two would be processed and sent. When I finally received my package, I received two DVD's only one of which I ordered. Although the packaging slip showed the correct order, it was not what was in the bag. Fed up, I called. They now told me that the second DVD that I ordered, and they said they had shipped was "No Longer Available". And I now have to return the DVD they sent by mistake. Was it by mistake or did they think I wouldn't check or remember what I ordered? I thought it was against the law to advertise something that you don't have. I also think that repeatedly apologizing is not enough when there is an obvious problem with this company. It gives all of PBS a very bad name and makes one not want to support anything they do. Then there was the customer service rep. When I said I didn't understand her all she did was raise her voice and say the same thing that I didn't understand. She kept doing this until she was yelling at me. Not what you want for a customer service experience. I can just say after this experience - never, never, never again!

We are sorry for any confusion regarding The North American Indian: The Complete Portfolios (Hardcover), we do not carry a DVD of the same title. When you ordered the 3 DVDs on your next order one of our warehouse staff did pull an incorrect item by mistake. Although this does not happen often human error can occur. It is unfortunate the item sold out before an exchange could be made. I have processed a refund which will go back to the credit card you used on your PayPal account. I do want to apologize for any negative customer service you received. We value your feedback and are dedicated to improving our service based on your experience.

I went on the SupportPlus website to place on order. The site said I could get a 20% coupon if I signed up for messaging. Once I received the coupon, I immediately tried to use it, but the order site said it expired. Contacted customer service by phone and was repeatedly told the code had expired even though I explained I tried to use it immediately after receiving it. I asked why would you send me an expired code? Eventually, was told I could place the order by phone to get the discount. Then was told my item was sold out even though 1) it does not say sold out online 2) I have no problem adding the item to my cart online and 3) was ordering an item out of a catalog I received that day.

We sincerely apologize for your frustration and want to thank you for bringing these issues to our attention. I'm sorry you had trouble using a discount code when placing an online order. We will look into why this particular coupon did not work for you so we can eliminate this from happening in the future. I would also like to apologize that an item you wanted was out of stock, we try our best to update items on our website but occasionally one gets missed.

I placed two orders with Signals in November for Christmas gifts - over a month before Christmas. The first order was cancelled - without any type of notification. I only noticed when I went to online to check the order status. I then reordered the items. Today (12/24/23), I have not received any of the items. I contacted Signals five times and never received a response. Very poor customer service! I requested order updates, I requested the cancellation of the entire order - nothing! I will never order from this company again and I strongly advise other buyers to seek alternate buying options. BUYER BEWARE OF SIGNALS!

We are very sorry for your frustration and would like to get this resolved for you, however we are unable to find an order in our system using the information provided. Please provide us with an order number or the full name and address of the buyer.

Ordered my package and didn't see it for few weeks. No tracking. No order confirmation. My parents are elderly and leery of ordering online, but the reviews were good and I thought we could order with confidence. We placed my mother's shopping list for Christmas, with hopeful trust. I called after to get the shipping status. The first rep was very nice. Civil. Courteous. She explained we paid for our order, but it hadn't been shipped and that it was missed by the warehouse. No worries. Waited another week. Still nothing. Called again (round #2). He told us our order was lost in the warehouse. I asked, "Can you get a new order placed so we can get it in time for the holidays?" He sounded exasperated. "We'll just send it, when we find it ma'am." I was confused. That didn't solve the problem at hand. "Can you at least send me a confirmation email, letting me know that it ships by the following morning?" Again, exasperated customer care rep responded. "Yeah, yeah ma'am, we'll just send it when it's recovered. Yeah, yeah yeah yeah". Didn't hear me. Didn't care I called in the morning and requested the order be cancelled. They were pleasant and told me, "Sure, not a problem. I apologize for the delays. We'll reimburse you. We later see a credit card charge/ email statement (a few days AFTER I had called and cancelled the order) and a notification that my order shipped. huh??? 4th rep was the worst. Kept interrupting me as I tried explaining the situation She confirmed in the notes she had on her end, it was stated I had called and cancelled the order and they had told me that it was cancelled. They had it recorded on their end and she acknowledged the fact. Still charged parents. Solution recommended by rep was insane. Rep wants elderly parents to watch for the delivery of package and reject it...Turns out they have a 30-60 day return policy, with "authorization". Did their reps mention this? Nope. Awful experience. Awful customer care. Terrible warehouse/shipping.

I would like to sincerely apologize for the inadequate service your parents received regarding there order, we definitely expect better of our reps and will look into how we can resolve this. I do however need some additional information such as the buyers name and address or an order number to reference. Thank you.

Signals advertised free shipping code which I used in order and showed as $0 but then disappeared upon using Apple Pay. 6 calls over a month to get them to reimburse.1) Wait for order to leave warehouse. 2) Then wait for whole order to ship. 3) Next, wait until you receive order. 4) Then reimbursement will be in 3-5 business days. I waited 7 days, no payment. 5) They hung up on me after claiming I was reimbursed a week ago 6) called right back and again wait 3-5 business days. I asked to speak to a manager repeatedly and no one was available during the week day, evening or on the weekend. BUYER BEWARE

We apologize for the way this matter was handled and the frustration it caused due to the inadequate service you received. A refund was processed on 12/7/2023 in the amount of $17.99 back to the credit card used on the order.

My Bas Bleu experience was very poor. I ordered an Advent calendar for a friend thinking two weeks would be plenty of time for shipping. She didn’t receive the calendar until 4 days after Advent. I paid roughly $11 for standard shipping, and the site said it would take 4-6 business days for delivery. I kept watching the tracking and contacting customer service as the first day of Advent came and went. Customer service and supervisory customer service said they couldn’t do anything about it, and that if I was having a shipping problem I would have to contact the shipping company myself. They said they wouldn’t doing anything to help me until 13 business days after I placed my order, which would be today. My friend received her gift yesterday. I am super disappointed, especially when there are so many ways to order things with free shipping, and when customer service can be so helpful these days. I will never purchase anything from Bas Bleu again.

We apologize for the inadequate service you received and the frustration it has caused you. We're very sorry there was a delay in the delivery. I have processed a refund of the shipping charged on your order back to your credit card.