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Find a Location

Zito's Marine and Autocare has 1 locations, listed below.

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    Business ProfileforZito's Marine and Autocare

    Auto Repair
    BBB accredited business

    Additional business information

    Additional Info:
    Zito's Autocare began business in 1982 as Zito's Auto & Towing Service, Inc. The business relocated from Cuyahoga Falls to Tallmadge in 2015.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/18/2017

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Zito’s Marine and Auto Care is a marine and auto repair shop.

    Business Details

    Location of This Business
    1557 State Route 14, Deerfield, OH 44411-9779
    BBB File Opened:
    9/27/2004
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Incorporated:
    12/4/2015
    Accredited Since:
    8/18/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Zitos Autocare LLC
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    8:00 AM - 1:00 PM
    Su:
    Closed
    Business Management
    • Mr. Christopher Zito, Owner
    Contact Information

    Principal

    • Mr. Christopher Zito, Owner

    Customer Contact

    • Mr. Christopher Zito, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    ********* ******* ********** *** *********** In June 2020 I took the boat to Zito for engine replacement. They didnt look at it til Jan 21. The new motor got there in March of 21. I had a 2 year warranty from Jasper but the motor sat there for over a year before they put it in. I deserve that warranty time back. They put a new distirbutor in it and charged me 3 hours of labor because they padded the bill because they had to replace the flywheel and eat it because they put the wrong one in to begin with. So I finally get the boat back in August of 2022. 2 weeks later I discovered that the engine was leaking oil. I took the boat back to them in October of 2022. They said if its the oil pan thats leaking then I'd have to pay the labor cost. It was my oil pan from the other engine. I disagree with this. They saw the oil pan as a working product when their hands installed it. But being as annoyed with the situation as I was I went and picked the boat up and said the hell with it. But then in January of 23 I took it back as I had changed my mind. I texted them and call 3 times to communicate but never herd back from them so I went up there. **** came out and angrily said he wanted my boat and me out of there. I said this is a warranty issue. By the end of the conversation we had agreed for me to leave the boat there and they would look at it in the next few days to see if they could see where the oil was leaking from. I went on a trip and returned 10 days later and the boat hadnt been touched. I tried texting them and communicating 3 or 4 times only to be ignored. I told them I would be filing a complaint with the Ohio Attorney General and BBB. I still never got a response. I dont want the boat sitting outside all winter. I believe their approach was to ignore me and hopefully Id come and pick the boat up and the situation would go away for them. Well I did pick it back up but Im not forgetting about it. I told them Id bring the boat back any time if they are willing to honor their warranty service. Ive never herd back from them. I have texts and paperwork regarding this situation. Please call me at ********** **** *******
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    Customer Reviews

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