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Find a Location

Summit Toyota of Akron has 1 locations, listed below.

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    Business ProfileforSummit Toyota of Akron

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/15/1996

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    New Toyota Sales and Pre-Owned sales of all makes

    Products & Services

    Automotive sales, repair and parts

    Business Details

    Location of This Business
    1535 Vernon Odom Blvd, Akron, OH 44320-4027
    BBB File Opened:
    9/27/2004
    Years in Business:
    28
    Business Started:
    1/15/1996
    Business Started Locally:
    1/15/1996
    Business Incorporated:
    2/3/2006
    Accredited Since:
    3/15/1996
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Throse, LLC
    Hours of Operation

    Primary

    M:
    7:30 AM - 8:00 PM
    T:
    7:30 AM - 8:00 PM
    W:
    7:30 AM - 8:00 PM
    Th:
    7:30 AM - 8:00 PM
    F:
    7:30 AM - 6:00 PM
    Sa:
    8:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. Daniel H. Pyle, Dealer Principal
    • Mr. TJ Disanto, General manager
    Contact Information

    Principal

    • Mr. Daniel H. Pyle, Dealer Principal

    Customer Contact

    • Mr. TJ Disanto, General manager
    Additional Contact Information

    Fax Numbers

    • (330) 777-2061
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Thomas B

    2 stars

    12/12/2022

    Called a week ahead of time to schedule service for my 2019 Rav, that I had purchased at Summit. Previously, the service staff had been exemplary in attitude and performance. This time, however, I called to confirm my appointment, and was told I had no appointment. When I assured them I had called, they put me on hold five times, ringing the service area each time, with no-one answering. They then offered to have someone call me back and I agreed. One half hour later, still no call. Called back. Exactly the same result, five "Just a second" pauses between unanswered ringing phones, and an offer to have them call me back. Nope. Never again.

    Summit Toyota of Akron Response

    12/28/2022

    Hello *************************,I listened to your phone calls and was able to confirm the appointment was made. We are unclear why the appointment was not in the system when you called to verify. We are monitoring things to try and catch a pattern. We have not had the issue since your call. It is possible a human error was made on our part when the appointment was made. As for the transfers, due to your feedback we have re-evaluated our process. There should no longer be more than 2 transfers, then a message is taken and given to either the Service Manager or Myself the General Manager to ensure a call back is given in a reasonable amount of time. Thank you for your business and you may contact me at anytime if you like. ******************* ************

    Local BBB

    BBB of Akron

    BBB Reports On

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