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Reys Electric has 1 locations, listed below.

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    Business ProfileforReys Electric

    Electrician

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    918 Wesleyan St, Stamford, TX 79553-4410
    BBB File Opened:
    10/12/2009
    Years in Business:
    40
    Business Started:
    1/1/1984

    Industry Tip

    BBB Tip: Hiring an electrician

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    We entered into a verbal agreement on November 3, 2022. I purchased a new split HVAC unit from Rey's Electric. He was supposed to remove old duct work from roof and redirect the air flow into two new vents, one in kitchen and one in dining room. He was also supposed to install the new split HVAC unit with 2 internal units, one being in the bedroom and one in the living room along with provide electricity to all units. He was also going to install a new outlet into the laundry room for the washing machine. All was agreed that the budget for this would be below $5000.00 and be completed by Thanksgiving 2022. I have receipts showing the payments of $3600.00 in check and the remainder of $1400.00 cash at different times throughout November. 11-3-2022 check $3600.00 11-7-2022 cash $200.00 11-18-2022 cash $500.00 11-21-2022 cash $200.00 11-28-2022 cash $300.00 11-30-2022 cash $200.00 Work was not done properly and the new unit does not work. I have made numerous attempts asking Rey to repair the damage and complete the job properly and he refuses. I have photos of the damage that Rey's Electric did to the house. Rey's employee damaged the ceiling by drilling holes where they weren't needed when installing the new vent in the kitchen, another employee also damaged the living room and the bedroom vents by prying with a hammer against the sheetrock and causing it to break and chip. One of the ceiling vents was covered with the wrong type of vent to hide the damage. The new inside units are not mounted level and you can see to the outside around them. The breaker box was left disassembled and some of the breakers were not even reinstalled and wires were left hanging out causing me to lose power to my carport and my storage shed. The new unit was prefilled with freon and Rey cut the lines and lost the freon as well as cut some of the electric connections and this is why the unit does not work. There is a lot of damage and photos are available if needed.
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    Customer Reviews

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    BBB of Abilene

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