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          Custom Fence & Supply Inc has 1 locations, listed below.

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            Business ProfileforCustom Fence & Supply Inc

            Fence Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/25/2013

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This is a family owned and operated full service fencing company for residential and commercial fencing.  They also offer materials and delivery for the do-it-yourselfer.

            Business Details

            BBB File Opened:
            10/19/2010
            Years in Business:
            42
            Business Started:
            1/1/1982
            Business Incorporated:
            6/7/1982
            Accredited Since:
            9/25/2013
            Type of Entity:
            Corporation
            Related Businesses
            Business Management
            • Mr. Randy Lofquist, President
            • Ms. Shelly Burton, AR Manager
            Contact Information

            Principal

            • Mr. Randy Lofquist, President

            Customer Contact

            • Ms. Shelly Burton, AR Manager

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/07/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On the date of October 14th 2021 I had hired Custom Fence and supply to come and instal a fence on my property line. I had just moved in that day of the 14th of October. My wife and I signed and closed on the home October 13th 2021. Custom Fence and Supply had their crew come out to start work that morning of the 14th. Typically from dealing with these companies in the past they will survey the area or have a survey done of the underground wiring and pipes. Since it was a new build the crew lead said they didnt need to since they should know from the faint markings already from the exisitng survey done at some point months before. Needeless to say this was inaccurate. As I was moving furniture into my home, all of sudden all power cut out. Without knowing exactly what happened I walked out to the power box to see if somehow I tripped a breaker. Everything was on and no breakers were tripped. At this point the fencing crew was acting very strange in the fact they stopped work and all started walking to their cars. As I was trying to still figured out what happened I finally got a hold of the team lead before he left. He said they cut the main power line to the home and would not be able to continue until **** came and fixed it. As I went inside to grab my phone the whole crew has taken off at this point with me not knowing if they called or what the next steps were. After a few hours of trying to call the boss, he never picked up, even after leavig voicemailes stating my reason. I got a hold of the crew lead on site and he said they did call **** and they would be out to fix it. 3 hours later still nothing so I called **** in which they finally had a temp line installed. The company never called ****. That night the home got down to 38 degrees with no lights or hot water. Since then I have been trying to work with the boss on resovling this. I still have a temp line and multiple email thread threats from the boss stating they put a lien on my home and will not pay.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elizabeth S

            06/10/2023

            This company is not honest. Three of us in the same neighborhood hired them to put up a shared fence, and they didn't align it with the property lines correctly. When all three houses addressed it with them, and agreed with how to move forward, they ignored all of us and came and finished it as fast as they could so they wouldn't have to fix it. Then the main *************** played dumb about the whole thing. I would avoid at all costs.

            Custom Fence & Supply Inc Response

            06/13/2023

            Custom Fence & Supply does not show a contract with *************************************. If ********************** is interested in contracting with us to perform fence work on her property, we are happy to provide her a quote.

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