Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pedestal Source has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPedestal Source

    Display Designer
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 3/5/2019

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Pedestal Source is a design + build company specializing in displays, furniture and custom components for branded environments including retail, exhibits, and events.

    Products & Services

    Pedestals include Art, Collectibles, Events, Lighted, Retail, Tradeshow, and Outdoor Pedestals

    Design Sources: Materials & Finishes Library, How to design your perfect pedestal, customer photo galleries, and our custom capabilities

    Business Details

    Location of This Business
    309 Hickory St Unit A1, Fort Collins, CO 80524-1185
    BBB File Opened:
    12/16/2004
    Years in Business:
    37
    Business Started:
    1/1/1987
    Business Started Locally:
    1/1/1987
    Business Incorporated:
    1/1/1987
    Accredited Since:
    3/5/2019
    Type of Entity:
    Corporation
    Alternate Business Name
    • Xylem Design, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 PM
    T:
    8:00 AM - 4:00 PM
    W:
    8:00 AM - 4:00 PM
    Th:
    8:00 AM - 4:00 PM
    F:
    8:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Gregory Glebe, Owner
    • Mr. Seth Braverman, President
    Contact Information

    Principal

    • Mr. Gregory Glebe, Owner
    • Mr. Seth Braverman, President

    Customer Contact

    • Mr. Gregory Glebe, Owner
    • Mr. Seth Braverman, President
    Additional Contact Information

    Fax Numbers

    • (970) 493-7468
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    chet g.

    5 stars

    02/16/2022

    If you doesn’t appreciate fine art deeply, you will never understand my complaint. So, first, did Pedestal remove the negative review I sent them yesterday? It’s not on their site in its category where it should be. Did they scrub it? Is that how they get nothing but 5 stars on anything they produce? I phoned them after my email wasn’t answered. The employee or owner who admitted he created the acrylic vitrine I ordered, and paid almost $300 for, said he made mine. He admitted acrylic cases can be difficult, so he checks for defects. I said, You mean you checked, found some on mine, and sent the thing anyway? Now, the bubbles and spotting aren’t glaring. I discovered them within the 30-day returns period, BUT Pedestal is the 4th shop I tried. So I decided, Heck, they’re all chop shops. Pedestal isn’t the worst. After all, I’m not the Louvre; I’m overreacting. So I hid the defects, turned them to the wall. But I couldn’t accept that my artifact is high art and that cover is insulting. So I called a major art museum to know who their supplier was. They advised me I was right to call because if a collector wants professionalism, he asks a first-rate museum to direct him to the company they use. Then you call a professional picture framer and order your case through them. I called the Massachusetts company they recommended. They told me acrylic covers are are not difficult to make if you’re conscientious and use the right glue. Plus, they’re wholesale.

    Pedestal Source Response

    02/23/2022

    Dear Chet, Thanks for your note. A few things to address here, and hopefully we can connect over the phone to resolve the heart of the matter. But seeing as this is a public forum, there are a few things that feel appropriate to address in this space. To your first question, we do not and cannot delete reviews. Your review was submitted directly onto Google, not our website, and you can still find it there on Google, along with our response. The reviews we collect on our website are through a 3rd party company (Reviews.io) that partners with and is vetted by Google to ensure the authenticity of the reviews. This enables us to advertise those reviews on Google's shopping platform. Our 1,000+ five-star reviews are a result of the quality in our service and our displays, both of which we work hard for every weekday. I'm sorry your experience was not at that 5-star level. While we aim for excellence, frustratingly we sometimes miss it, and then work to make it right. You'll find a few unhappy reviews similar to yours on both review platforms, but what can't be seen is the work behind the scenes connecting with those customers to resolve the matter at hand, as well as the process improvements made on both the customer care and production sides to ensure we get that quality at the source and get it right next time. The joints on our acrylic displays, to your comment, are some of the best on the market. We've worked hard over the past 10 years to get them as close to perfect as possible. While we're still working toward perfect, we aren't able to guarantee 100% flawless seams, and we do guarantee our customers are happy, or their money back. I'm glad you finally found a resource you're happy with! Sounds like it was quite the journey. I'd like to still offer our building a replacement cover for you, or simply to provide a refund if that is your preferred path forward. I'll be sending an email separately, and hopefully we can get on the same page with the best way forward. Thanks again for the feedback. Seth with Pedestal Source

    Customer Response

    04/12/2022

    Pedestal was generous and professional, producing a perfect replacement vitrine.

    Pedestal Source Response

    04/12/2022

    Hi Chet –– Thanks for the follow up! We really appreciate the chance to make things right, and we're thrilled to hear you're happy with the replacement. All the best, Seth w/ Pedestal Source (aka Xylem Design)

    Local BBB

    BBB serving Northern Colorado and Wyoming

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.