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Find a Location

Great Western Lodging has 1 locations, listed below.

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    Business ProfileforGreat Western Lodging

    Vacation Rentals
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/13/2006

    Years in Business: 27

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Breckenridge vacation rental & property management.

    Products & Services

    Property management services, Rental management services

    Business Details

    Location of This Business
    322B N Main St, Breckenridge, CO 80424
    BBB File Opened:
    7/11/2001
    Years in Business:
    27
    Business Started:
    5/1/1997
    Business Started Locally:
    5/1/1997
    Business Incorporated:
    5/1/1997
    Accredited Since:
    1/13/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Retreatia Holdings, LLC
    Related Businesses
    Business Management
    • Ms. Candace M Taylor, Marketing Director
    • Mr. Josh Marquis, Vice President
    • Ms. Erin McGrain, Manager
    Contact Information

    Principal

    • Ms. Erin McGrain, Manager

    Customer Contact

    • Ms. Candace M Taylor, Marketing Director
    • Mr. Josh Marquis, Vice President
    • Ms. Erin McGrain, Manager
    Additional Contact Information

    Fax Numbers

    • (970) 453-2998
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sara S

    1 star

    04/18/2024

    We booked the stay through the Steamboat website and paid over $800 for this stay. We chose to do that over renting an AirBnB due to the heavily advertised Ski in/Ski out access that is even now advertised on every Ad. When we arrived our packet said in heavy red print that this amenity is no longer included due to spring conditions. This disclaimer was nowhere upon booking. In fact, when I attempted to "mock" book again for similar dates once again the ski in/ ski out access is on the forefront of advertising to entice guests. They are falsely advertising an amenity they are no longer are willing to provide "due to safety" which is fine if it wasn't for the fact that we could have opted for a cheaper hotel without this. Additionally, on our first night the ski locker stopped working and would not open with the key card. We called the office and a maintenance person was sent only after "****"? spent over 5 minutes telling me that Storm ******************* does not have ski lockers that was not only clearly stated in our packet, but also had a locker with our door number and it opened the night before. Once the very nice maintenance person arrived (the only pleasant person working for this company), he was unable to fix it even with master key access and after calling HOA he was told there is nothing they can do and it is "our problem". We lost 2 amenities not even mentioning the poor state of the bathroom, rocking toilet, non-existent water pressure, and the fact that you can't get anywhere in the building without walking through 10 doors and 15 stair cases. The walls are paper thin which means it is impossible to sleep through workers grooming the hills all night and other residents doing their "private bedroom business". The whole stay was extremely anticlimactic. I attempted to ask for service recovery and refund from front desk and was told management will speak with me on Monday and no one has called me to this day. I don't think I can further reduce the 1.3 stars.

    Local BBB

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