Business ProfileforCastorena's Granite & Quartz

I contracted with Castorena’s in September 2021 to fabricate and install countertops in two bathrooms out of one half slab of quartz in order for the two bathrooms to match with very little stone left unused. Everything was fine, cordial, and without issue. Payments were made promptly, emails and phone calls were friendly, and contracts were signed. I had absolutely no problems with the woman who came and measured for the template. She was great. On the date of install, January 5th, 2022, the installers mis drilled the faucet holes in the hall bath. The faucet had been provided for them, but the man who drilled the holes made a mistake. When he told me I needed to purchase a different faucet and I refused they told me to call into the office. I was then offered a $200.00 discount to keep the stone. I refused that as well and insisted they get another piece of the same stone so that my bathrooms would match. From there communication was non consistent, I was treated to untrue accusations about my treatment of their installers, I was yelled at, ghosted when I tried to call, and the project was dropped within days. I have no doubt that if the holes had not been mis drilled I still would not have any issue with Castorena’s. The issue now is that rectifying this mistake is going to cost someone money and I don’t believe that someone should be me. I know it will cost them to purchase another ½ slab that won't be entirely used or paid for by the client, but it was their mistake. A full run down of the events along with the email communications exchanged and copies of the invoices have been attached. The explanation I have given you is a condensed version of events. The detailed version was too long to fit within the window provided.