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Business ProfileforExterior Custom Solutions
General Contractor
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Exterior Custom Solutions LLC is a replacement Window, Door and Siding Company, offering vinyl window, entry door, patio door, vinyl siding, and other exterior renovation products throughout the Appleton, Wisconsin area and surrounding communities.
Products & Services
Business Details
- Location of This Business
- 525 Wick Ct, Neenah, WI 54956-1273
- BBB File Opened:
- 4/12/2012
- Years in Business:
- 12
- Business Started:
- 4/2/2012
- Business Started Locally:
- 4/2/2012
- Business Incorporated:
- 4/2/2012
- Accredited Since:
- 4/12/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- ECS
- Hours of Operation
Primary
- M:
- 9:00 AM - 6:00 PM
- T:
- 9:00 AM - 6:00 PM
- W:
- 9:00 AM - 6:00 PM
- Th:
- 9:00 AM - 6:00 PM
- F:
- 9:00 AM - 6:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Jason L. Attreed, Owner
- Contact Information
Principal
- Jason L. Attreed, Owner
Customer Contact
- Jason L. Attreed, Owner
- Additional Contact Information
Phone Numbers
- (920) 636-0835Other Phone
Email Addresses
- Primary
- (920) 636-0835
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We signed to have our windows and patio door replaced by ECS on 8-16-2021. We were told the approximate start date would be Nov. 2021, with a approximate completion date of Jan. 2022. They finally came out April of 2022. Windows were installed, the patio door was installed but came with scratches all over the trim. We asked to have door replaced and were very unhappy with the with the way the patio door was installed ECS did try to replace the patio door as quickly as they could. The new door came May of 2022 however this door was sent with the wrong size seal. To this day we are still missing the seal. Even though we were asked to sign and fill out a form stating the work or job was complete I asked about the missing part and how technically wasn't finished. I was assured the job would still be completed as soon as the part came in. After many phone calls inquiring about the missing part we continue to be met with excuse after excuse. Haven't heard anything yet, still not sure where the part is, the owner picked up the part the other day, he will get a new one on order, hopefully it will be on the next shipment. Then I get a text message from the front office person ******* asking to set up a time for **** to come out next day April 11th 2023. I confirmed and said yes. Next day another text stating **** opened the box and the wrong color was sent again. After several calls and texts we are still waiting on the part, now we don't know what to call the part and cant find an order for the part. The manufacture labels it as something different then we call it. More excuses. I've also asked for some other repairs to be made and those have yet to be made or completed.I've offered that **** come out and look at the door to make sure we are all on the same page. I have sent photos to ******* and to the manufacture of broken or missing parts. Still no follow through, no shipment, no answer or promise of completion As of 7-7-23 last phone call I had looking for answers.
Read MoreCustomer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Stacie M
1 star
02/24/2024
I'll start out with the installer and sales guy were nice. The windows are bottom of the barrel . ********** has better in their lower end windows . Most of the windows are super hard to open and close. The latches are loose and if you try to tighten them the s**** turns and doesn't tighten. A few of the windows are damaged and I'm missing screens and have holes in about 5 others. The installer said they would order the screens and come back . It's been 6 months and nothing. So I called weeks ago and talked to a woman and she said she would contact me back in a few days to schedule someone to come and look at the mess the caulk is and the windows that are super hard to open and close as well as bring out the screens. It's been about 3 weeks maybe longer and not a word. STAY AWAY FROM THIS COMPANY ! Once they get your money , you are nothing more to them then a stranger walking down the street . update 2/24/24 I still have not got the replacement window that was broken. I STAND BY WHAT I HAVE SAID.
Exterior Custom Solutions Response
03/26/2024
Review was posted on ****** nine months ago and copied onto BBB site with an update. We have not received any phone calls from *************************. When a question or concern arises, ****** chooses to update her reviews rather than contact our office. Any questions or concerns that ****** has could easily be taken care of by calling our office. After the latest update, we contacted ****** to find out what the issue was. She informed us that during our last visit, when we went to her home to take care of issues not caused by ECS, our production manager had ordered two replacement sashes. We checked the warehouse and found the sashes had been placed with other windows from another customer with the same last name. Had ****** phoned us, which we have repeatedly asked her to do, this would have been resolved immediately. We have added our initial response below to the multiple reviews ****** left on ******.Hello StacieUnfortunately we dont have any messages or calls from you. What number did you call? Your salesperson also said you have his number, but hasnt heard from you. We see this is the third review from you. We called you after the first review to explain the facts, so you changed your 1 star to a 3 star. Upon installation, you gave us top ratings for quality of product, installation, and overall experience with ECS. We would very much like to take care of any issues you feel you are experiencing. We are a family owned business and work diligently to take care of our customers. You purchased our most economical window, typically used in rental properties or when customers are selling their home. We have a good, better and best, this is our good product. It is superior to lumber yard windows. Your warranty covers your screens and the other issues you mentioned. Our production manager contacted you yesterday and is scheduled to come out tomorrow. ******, we are always here for our customers. In the future, please call our office at ************ or your salesperson.
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