Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Exterior Custom Solutions has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforExterior Custom Solutions

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/12/2018

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Exterior Custom Solutions LLC is a replacement Window, Door and Siding Company, offering vinyl window, entry door, patio door, vinyl siding, and other exterior renovation products throughout the Appleton, Wisconsin area and surrounding communities. 

    Products & Services

    Lindsay Windows, ProVia Doors, Everlast Siding, Mastic Vinyl Siding

    Business Details

    Location of This Business
    525 Wick Ct, Neenah, WI 54956-1273
    BBB File Opened:
    4/12/2012
    Years in Business:
    12
    Business Started:
    4/2/2012
    Business Started Locally:
    4/2/2012
    Business Incorporated:
    4/2/2012
    Accredited Since:
    4/12/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • ECS
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Jason L. Attreed, Owner
    Contact Information

    Principal

    • Jason L. Attreed, Owner

    Customer Contact

    • Jason L. Attreed, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stacie M

    1 star

    02/24/2024

    I'll start out with the installer and sales guy were nice. The windows are bottom of the barrel . ********** has better in their lower end windows . Most of the windows are super hard to open and close. The latches are loose and if you try to tighten them the s**** turns and doesn't tighten. A few of the windows are damaged and I'm missing screens and have holes in about 5 others. The installer said they would order the screens and come back . It's been 6 months and nothing. So I called weeks ago and talked to a woman and she said she would contact me back in a few days to schedule someone to come and look at the mess the caulk is and the windows that are super hard to open and close as well as bring out the screens. It's been about 3 weeks maybe longer and not a word. STAY AWAY FROM THIS COMPANY ! Once they get your money , you are nothing more to them then a stranger walking down the street . update 2/24/24 I still have not got the replacement window that was broken. I STAND BY WHAT I HAVE SAID.

    Exterior Custom Solutions Response

    03/26/2024

    Review was posted on ****** nine months ago and copied onto BBB site with an update. We have not received any phone calls from *************************. When a question or concern arises, ****** chooses to update her reviews rather than contact our office. Any questions or concerns that ****** has could easily be taken care of by calling our office. After the latest update, we contacted ****** to find out what the issue was. She informed us that during our last visit, when we went to her home to take care of issues not caused by ECS, our production manager had ordered two replacement sashes. We checked the warehouse and found the sashes had been placed with other windows from another customer with the same last name. Had ****** phoned us, which we have repeatedly asked her to do, this would have been resolved immediately. We have added our initial response below to the multiple reviews ****** left on ******.Hello StacieUnfortunately we dont have any messages or calls from you. What number did you call? Your salesperson also said you have his number, but hasnt heard from you. We see this is the third review from you. We called you after the first review to explain the facts, so you changed your 1 star to a 3 star. Upon installation, you gave us top ratings for quality of product, installation, and overall experience with ECS. We would very much like to take care of any issues you feel you are experiencing. We are a family owned business and work diligently to take care of our customers. You purchased our most economical window, typically used in rental properties or when customers are selling their home. We have a good, better and best, this is our good product. It is superior to lumber yard windows. Your warranty covers your screens and the other issues you mentioned. Our production manager contacted you yesterday and is scheduled to come out tomorrow. ******, we are always here for our customers. In the future, please call our office at ************ or your salesperson.

    Local BBB

    BBB Serving Wisconsin

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.