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          Window World of Green Bay, Inc. has 1 locations, listed below.

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            Business ProfileWindow World of Green Bay, Inc.

            Window Installation
            BBB accredited business

            Additional business information

            Additional Info:
            Window World of Green Bay, Inc. meets with customers by appointment only; the company does not conduct door-to-door sales.
            See all additional business information

            Contact Information

            969 Goddard Way

            Green Bay, WI 54311-8335

            Get Directions
            Visit Website
            Email this Business
            (920) 321-0421

            Business hours

            Closed
            Business Hours
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 11/9/2009

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Window World of Green Bay, Inc. offers installation of vinyl replacement windows, patio doors and siding for residential and light commercial markets.

            Business Details

            Location of This Business
            969 Goddard Way, Green Bay, WI 54311-8335
            Email this Business
            BBB File Opened:
            6/13/2002
            Years in Business:
            29
            Business Started:
            1/1/1995
            Business Started Locally:
            1/1/1995
            Business Incorporated:
            5/17/2002
            Accredited Since:
            11/9/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:00 PM
            T:
            8:30 AM - 5:00 PM
            W:
            8:30 AM - 5:00 PM
            Th:
            8:30 AM - 5:00 PM
            F:
            8:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Art Lane, President
            • Sacha Allen, Office Manager
            Contact Information

            Principal

            • Art Lane, President

            Customer Contact

            • Art Lane, President
            • Sacha Allen, Office Manager
            Additional Contact Information

            Fax Numbers

            • (920) 321-0415
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/24/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            In May 2021 I ordered a patio door with screen door and paid half of total, $2275 of the $4550 total. Supply chain issues caused delay and door was finally installed august 2022. The screen door was not the correct size, so needed to be reordered, but I was asked to pay balance, so paid the remaining $2275. The replacement screen door didnt come until March 2023, and again was wrong size. In June 2023 a 3rd door was delivered, again not the right size. This one is close enough that it was left for me to use, but it is too small and easily pops off track. I recently called to check on the status and found out a door isnt actually even ordered yet since window world is still arguing with manufacturer about who will be paying for a 4th screen door for me. Ive paid my fee to window world in full 15 months ago but still havent received what I have ordered.
            Read More
            Read 8 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tim W.

            02/10/2023

            I ordered 2 windows in December 2021 and still don’t have them installed in February 2023. They tried to install in December 2022, but come to find out they measured my window opening wrong (10” off). I would not recommend this business to anybody.

            Window World of Green Bay, Inc. Response

            02/12/2023

            ****************** ordered 4 windows (2 twin mulled units) and yes, the sales consultant did accidentally measure one set 10" too short (unfortunately, the sales consultant likes to be engaged in conversation with the customer while measuring the project, rather than focusing on the task at hand). What ****************** has failed to communicate is that 1 unit was installed and the other reordered with a rush request. ****************** has not communicated with anyone at Window World requesting an update - had he, he would have been advised the unit is being received the week of 2/13/23 and will be promptly scheduled for installation, weather dependent, of course. Window World looks forward to completing this project and appreciates the patience and understanding of each customer given the labor shortage plague being experienced across the nation.

            Customer Response

            02/12/2023

            That is absolutely NOT true that 1 unit had been installed. Nothing, nil, zip was installed. Now you have me wondering if you only ordered 1 unit instead of 2. The communication needs to be better.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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