BBB Business Review

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This business is not BBB accredited.

GNC Live Well

Phone: (608) 833-1900 69 West Towne Mall, Madison, WI 53719 http://www.gnc.com/storeLocator/index.jsp


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company states that it provides products, services and information in the self-care and personal health enhancement market.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GNC Live Well include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on GNC Live Well
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 15, 2011 Business started: 06/01/1997 in 0 Business incorporated 08/07/2006 in PA
Type of Entity

Corporation

Business Management
Tony Bausch, GNC Manager
Business Category

Vitamins & Food Supplements

Products & Services

GNC Live Well sells the following brand(s): GNC, Genetix HD, Cellucore, BPI, USP Labs, Muscletech, MRI, Gaspar; Rivalus, Muscle pharm, Beyond Raw, Nordic Naturals, Muscle Meds, EAS, GAT, Nutrex, Ulitamate Nutrition

Hours of Operation
Monday-Saturday, 10:00 AM - 9:00 PM
Sunday, 11:00 AM - 6:00 PM
Refund and Exchange Policy
If not satisfied, return purchase to any GNC with sales receipt and valid photo ID within 30 days of date of purchase for a full refund.  If paid by check, they offer a cash refund after 10 business days.  If paid by credit card the purchase will be refunded to the original charged account.  If no receipt, an exchange will be offered on GNC brand products based on the lowest sale price within the last 60 days.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.