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This Business is not BBB accredited

GNC Live Well

Phone: (608) 833-1900 69 West Towne Mall, Madison, WI 53719 http://www.gnc.com/storeLocator/index.jsp

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Description

This company states that it provides products, services and information in the self-care and personal health enhancement market.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for GNC Live Well include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on GNC Live Well
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: August 15, 2011 Business started: 06/01/1997 in 0 Business incorporated: 08/07/2006 in PA
Type of Entity

Corporation

Business Management
Tony Bausch, GNC Manager
Business Category

Vitamins & Food Supplements

Products & Services

GNC Live Well sells the following brand(s): GNC, Genetix HD, Cellucore, BPI, USP Labs, Muscletech, MRI, Gaspar; Rivalus, Muscle pharm, Beyond Raw, Nordic Naturals, Muscle Meds, EAS, GAT, Nutrex, Ulitamate Nutrition

Hours of Operation
Monday-Saturday, 10:00 AM - 9:00 PM
Sunday, 11:00 AM - 6:00 PM
Refund and Exchange Policy
If not satisfied, return purchase to any GNC with sales receipt and valid photo ID within 30 days of date of purchase for a full refund.  If paid by check, they offer a cash refund after 10 business days.  If paid by credit card the purchase will be refunded to the original charged account.  If no receipt, an exchange will be offered on GNC brand products based on the lowest sale price within the last 60 days.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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