Customer ReviewsforTravel Guard Group, Inc.

No response after filed claim. Wife called the said been denied. Told her email sent April 21 Nothing found looking back. She asked that day to resend they said they will. Still havent got. Also said underwriter would call us never did. Will never buy from them again. Was only a $1200 claim Buy looks of post a lot of people getting screwed

Coverage decisions are made according to the terms and conditions of the Policy of Insurance. Initially, your claim (trip interruption and trip delay due to a weather related event) was denied on April 22. After speaking with our Claims Department, we understand you had a conversation on May 6 with a claims adjuster and your claim for trip delay was reopened. Currently we are waiting for additional information from you to complete the review. If there is anything additional we can help with regarding your claim, please contact us at **************.

Booked a holiday, and paid for trip insurance, just in case. Had to cancel the reservation to loss of a job. Canceled a month before my trip, and expected a full refund, but booked through **********, another scam company, no money was refunded. The money was not returned, and was told to go through travel insurance. Hence submitted a claim, and did not have a termination letter, but got a new job, and the start date meant I couldn't go on a holiday anyway. Submitted my claim with the new job documentation, because my old job hadn't responded to my request for a termination letter. They rejected my claim, I continued to email and repeatedly call my old job, to get a letter. Finally got the 2 line letter, a month later, called and resubmitted the letter for my claim. It was rejected again. Jeff******** in the complaints below is about to find out the same thing. What can we do, Step 1 send an email back to the claims adjuster; Step 2, Contact *******************, *****' ************************** Step 3, BBB; Step 4, reach out to a lawyer (will probably pay as much as my claim to get my money back, but it is the principal of the matter at this point). If any lawyers are reading this, this is a class action lawsuit just waiting to happen.

We understand the reason presented for the claim (trip cancellation due to required start date for a new job) does not fall within one of the named, covered reasons insured under your policy. Coverage decisions are made according to the terms and conditions of the Policy of Insurance. Should you have any additional questions or concerns, please give us a call anytime at **************.

I filed a claim on 2/29/24 for a hotel reservation on 3/15/24. I got a denial for not submitting my claim within 15 days of the reservation. I am sure this requirement was stated somewhere in the paperwork I signed, but where I could not point out. If this had been clearly stated, I would have waited the 6 or so hours so I would be inside that 15-day window. I would avoid this company at all costs.

Coverage decisions are made according to the terms and conditions of the Policy of Insurance. After speaking with our Claims Department, we understand the reason presented for the claim (trip cancellation due to a booking error) did not fall within one of the named, covered reasons, therefore your claim was properly adjudicated. You then submitted a premium refund request. The policy states that all premium refund requests must be submitted within 15 days of the effective date, provided no claim has been filed. Since your request fell outside of this timeframe and a claim had been filed, you are not eligible for a premium refund. Should you have any additional questions or concerns, please give us a call anytime at **************.

If you want to book a trip with confidence, don't use them. I feel their at a glance promotion and advertisement was deceptive and misleading. I wish I could post a photo of how they are advertised stating "trip cancellation and interruption up to 100% of trip costs". You would have to click into their hyperlink "view benefit details" to discover there are a lot of restrictions as to what they deem coverable for cancellation. I booked the flight solely because I thought if I had to cancel, I'd be reimbursed. It is my fault for not clicking the link and reading thoroughly, however, maybe they should clearly state that restrictions apply on the advertisement that everyone sees when they purchase the flight and insurance instead of advertising "trip cancellation and interruption up to 100% of trip costs". I will never use them again and recommend not using them to anyone who asks.

Coverage decisions are made according to the terms and conditions of the Policy of Insurance. After speaking with our Claims Department, we understand you have not submitted the required documentation supporting the medical reason for the trip cancellation claim, therefore your claim was properly adjudicated. If you would like to provide the documentation, we would gladly reopen your claim for further review. Please see our FAQs regarding documents required to file a claim at ************************************************************************************************************************. Furthermore, the additional reasons for trip cancellation (inability to get to the airport and change of mind) does not fall within scope of the coverage purchased. If you have any additional questions or concerns, please give us a call anytime at **************.

My son was playing baseball this spring and because of a family emergency I had to cancel. I purchased insurance to get my money back in case of anything. Well I filed a claim and they denied it so I lost 175 dollars. I tried filing a dispute by calling costumer service and they could not help me. They also promised a call back in 3 to 5 days its been 2 weeks and I have not gotten a call from them.

Coverage decisions are made according to the terms and conditions of the Policy of Insurance. After speaking with our Claims Department, we understand you filed a claim due to lack of transportation to the event. Your claim was properly adjudicated as this does not fall within scope of the coverage purchased. Should you have any additional questions or concerns, please give us a call anytime at **************.

Takes two weeks to get response from claims. Then they ask for additional information even though you already sent. Dont get to talk to claims adjusters only email I had to resubmit information again with letter of explanation. Another way to prolong payments. Very flustered with not being able to talk to adjuster. You only talk to a real person when you call in to ask for adjuster. They cant trans the call. Only emails still havent received reimbursement

We understand your frustration, but coverage decisions are made according to the terms and conditions of the Policy of Insurance and your claims were processed in a timely manner. After speaking with our Claims Department, we understand you filed your claims on March 5. Your baggage delay claim was paid on March 21. However, your trip interruption and trip delay claim needed additional information and a claims representative contacted you on March 19. These claims were resolved, and a payment was made on April 10. If you have any additional questions or concerns regarding your claim, please contact us anytime at **************.

I made the mistake of purchasing their travel insurance for a 12 day vacation to ****************** once and we were *********  by immigration there because my friend is from ***** and they refused to pay out even though we were deported and had zero vacation. NEVER BUY THIS

We understand your frustration, but coverage decisions are made according to the terms and conditions of the Policy of Insurance. The reason presented for the claim (being denied entry) does not fall within one of the named, covered Trip Interruption benefits listed under your policy. If you have any additional questions or concerns regarding your claim, please contact us anytime at **************.

ONE STAR is too much for this company- BUYER BEWARE! Do not buy travel insurance from this company. I lost my premium of $4200. My cruise was cancelled by the cruise line, not me, because of the conflict in ***************. Deemed too dangerous to go. Therefore, TravelGuard was never exposed to any losses during the cruise. ( By the way normal property and casualty companies offer at a minimum pro rata refunds). On February 10 I filed a with the claims department, a full two weeks before the cruise. On March 4 the claims department informed me that I should have filed a premium refund request and not a claim for loss. I filed the same day. My request was denied because when I asked for the premium refund it was after the cruise date! Apparently the claims department and premium refund department do not communicate with each other. Therefore, because of a technically, TravelGuard chose not to refund my premium. They decided not to recognize my initial contact with the company. I can't imagine all the TRICKS they would try to deny YOUR claim or if, heaven forbid you needed medical evacuation. Do yourself a favor, look to another company to purchase travel insurance!

We are sorry to hear this has been a frustrating process for you and recognize the opportunity to better serve our customers. After speaking with our Claims and ************************** we understand this was first filed as a claim and not a premium refund request. We appreciate your submission of the additional information to our ************************* and upon further review we issued travel vouchers on April 10. Should you have any additional questions or concerns, please give us a call anytime at **************.

AIG/Travel Guard is unethical! After filing a claim that was denied even though the upcoming trip was cancelled due to War/Act of Terror, they also refused to issue a travel voucher for a future trip with ******* *****. This company is unethical and should not be able to sell travel insurance since they do not stand behind what they are selling. I will tell others to avoid buying travel insurance from Travel Guard/AIG and I would never use them for any other travel plans!!

Coverage decisions are made according to the terms and conditions of the Policy of Insurance. After speaking with our Claims Department, we understand the reason presented for the claim (trip cancellation due to war) does not fall within one of the named, covered reasons insured under your policy. Should you have any additional questions or concerns, please give us a call anytime at **************.

AIG travel insurance I fill cheated because my trips cencels by airline & I have to transfer other airlines with $ 300 more I have to pay when I come back instead of ********* they send me ******* & they lost my 1 luggage & I have to take private taxi it’s cost me $279 I got my luggage after 3 days with broken bags & 3 items missing after submitting all proof which I have they only give me 150 $ out of 5000$ what a joke so save your money and use **** cards they give you free travel insurance & solve your problem with in 7 days

We are sorry to hear this has been a frustrating process for you and recognize the opportunity to better serve our customers. After speaking with our Claims Department, we understand your claim has been escalated and a representative will be contacting you. We apologize for any inconvenience this may have caused. If we can be of any further assistance, please contact us at **************.