Business ProfileforMarcus Theatres

I am angry and disappointed. Let me explain:A time ago I purchased twenty platinum tickets for the Marcus ************* in *****************. I thought I did the proper amount of research which I apparently did not based on the "small" print. I thought these were the best tickets available that would allow me show access with least amount of difficulty."Platinum" is just a flashy name for mediocrity in this case. And my experience with the theater was very disappointing.On 08/22/2024 (see the digital images), I went to the Marcus Point Theater to reserve a seat for Coraline 3D. I was informed that the platinum ticket is not valid for the show at all. So, I had to cough up another $17.30 to have this old/new"ish" cinematic experience. Unbelievably disappointing. I spoke to the manager and she clarified the ""small" print about special showings not being eligible for "Platinum" and "Diamond ticket holders. What's the point in purchasing these glorified tickets if they don't function as they should? The seating for the show was plentiful and the theater was literally empty. Well yeah, it's a reboot of a movie from 2009! This was frustrating! So frustrating that I called the corporate number ************** ob 08/22/2024 at 1:08PM and left a message of my experience and concerns (see the digital image). Of course I did not get a return phone call. Which is rather pathetic.Moving forward, I went to the 9:50PM show and there was food all over the seat C12 (and the surrounding seats). It was filthy. No one brushed it off or did anything at all for the next series of guests that were to view this animated feature. There was junk in the cup holder, etc. To top it off, some female viewers came twenty minutes late, brought a blanket, sa right behind me and blabbed. The blanket hit me in the back of the head on more than one occasion. I kept my cool but I was so frustrated! This is not okay! Not $17.30 okay. These folks need to clean up their act! Refund time! Not good D-