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BBB Business Review

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Description

This company offers the sales, services and installation of above-ground and in-ground pools, as well as, spas.  Common services include: leak detection, liner replacement, pool and spa inspection, pool and spa chemicals and accessories, general repairs and improvements and water analysis.  The installation and repair of all fence types is also offered.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that West Bend Fence A-1 Pools, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for West Bend Fence A-1 Pools, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on West Bend Fence A-1 Pools, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 10, 1997 Business started: 01/01/1979 in WI Business started locally: 01/01/1979 Business incorporated 03/15/1988 in WI
Type of Entity

Corporation

Business Management
Mr. Dale E. Miller, President Mr. Rob Anderson, Store Manager-New Berlin Ms. Becky Miller, Office Manager Mr. Jason M Miller, Vice President / General Manager Mr. Tom Peters, Store Manager-West Bend
Contact Information
Principal: Mr. Dale E. Miller, President
Customer Contact: Mr. Jason M Miller, Vice President / General Manager
Business Category

Swimming Pools & Hot Tubs Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Swimming Pool Service & Repair Fence Contractors Fence Posts & Fittings Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts Chain Link Fence Sales, Service & Contractors Fence - Sales, Service & Contractors Swimming Pool Cover Sales & Service Fences - Vinyl Swimming Pools - Leak Detection & Repair Swimming Pools - Removal Fence Material Swimming Pools - Maintenance Fences - Wood Swimming Pools- Above Ground All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)

Products & Services

West Bend Fence A-1 Pools, Inc. sells the following brand(s): Baja Spas, Bullfrog Spas, Doughboy Pools, Fox Pools, Hayward, InSparation, Natural Chemistry, Nature2, Pentair, Pool Frog, Pool Master, ProTeam Chemicals, Spa Frog

West Bend Fence A-1 Pools, Inc. offers the following product(s): Aluminum Fence, Automatic Cleaners, Automatic Pool Covers, Chain link Fence, Cleaners, Cover Lifts, Fence, Fence Parts, Filters, Ornamental Fence, Pool Accessories, Pool Chemicals, Pool Covers, Pool Parts, Pumps, PVC Fence, Solar Covers, Solar Reels, Spa Accessories, Spa Chemicals, Spa Covers, Spa Parts, Winter Covers, Wood Fence

Hours of Operation
M: 9:00 AM - 7:00 PM
T: 9:00 AM - 7:00 PM
W: 9:00 AM - 7:00 PM
Th: 9:00 AM - 7:00 PM
F: 9:00 AM - 7:00 PM
S: 9:00 AM - 5:00 PM
Su: 9:00 AM - 5:00 PM
Method(s) of Payment
Payment methods we accept include cash, check, Mastercard, VISA and Discover.  We also offer a variety of financing options to approved credit.
Refund and Exchange Policy

Alternate Business Names
A-1 Pool Fun A-1 Pools West Bend Fence
Industry Tips
Before You Buy

Customer Review Rating plus BBB Rating Summary

West Bend Fence A-1 Pools, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.