BBB Business Review
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BBB Accredited Business since
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This company offers the sale of athletic footwear, apparel, equipment and pro-level products through online website and catalog. Parent company is Foot Locker, Inc.
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A BBB Accredited Business since
BBB has determined that Eastbay meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Eastbay include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 116 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||54|
|Total Closed Complaints||116|
Additional Complaint Information
The number and type of complaints are not unusual for a company in this industry.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||35|
Type of Entity
Business ManagementMr. Dowe S. Tillema, President Ms. Lindsey Banville, Supervisor Mr. Jimmy Chung, eCommerce Strategies Team
Sportswear - Retail Internet Shopping Sportswear - Wholesale & Manufacturers Sports Memorabilia Mail Order & Catalog Shopping Shoes - Retail Sporting Goods - Retail All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)
Service AreaShips worldwide.
Alternate Business NamesEast Bay Eastbay, Inc.
Eastbay was acquired by the FootLocker, Inc., formerly the Woolworth Corporation, in 1997.