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BBB Accredited Business since

Eastbay

Phone: (800) 826-2205 Fax: (800) 628-6302 PO Box 8066, Wausau, WI 54402 http://www.eastbay.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers the sale of athletic footwear, apparel, equipment and pro-level products through online website and catalog. Parent company is Foot Locker, Inc.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Eastbay meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Eastbay include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 125 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

125 complaints closed with BBB in last 3 years | 45 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 19
Billing/Collection Issues 12
Delivery Issues 35
Guarantee/Warranty Issues 2
Problems with Product/Service 57
Total Closed Complaints 125

Additional Complaint Information

The number and type of complaints are not unusual for a company in this industry.

Customer Reviews Summary Read customer reviews

35 Customer Reviews on Eastbay
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 32
Total Customer Reviews 35

Additional Information

BBB file opened: September 01, 1987 Business started: 01/01/1980 in WI Business started locally: 01/01/1980 Business incorporated: 11/02/1982 in WI
Type of Entity

Corporation

Business Management
Mr. Dowe S. Tillema, President Ms. Lindsey Banville, Supervisor Mr. Jimmy Chung, eCommerce Strategies Team
Contact Information
Customer Contact: Ms. Lindsey Banville, Supervisor
Principal: Mr. Dowe S. Tillema, President
Business Category

Sportswear - Retail Internet Shopping Sportswear - Wholesale & Manufacturers Sports Memorabilia Mail Order & Catalog Shopping Shoes - Retail Sporting Goods - Retail All Other Miscellaneous Store Retailers (except Tobacco Stores) (NAICS: 453998)

Service Area
Ships worldwide.
Alternate Business Names
East Bay Eastbay, Inc.
Additional Information

Eastbay was acquired by the FootLocker, Inc., formerly the Woolworth Corporation, in 1997.


Customer Review Rating plus BBB Rating Summary

Eastbay has received 4.44 out of 5 stars based on 35 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.