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BBB Business Review

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BBB Accredited Business since

Ganser Company, Inc.

Phone: (608) 222-1243 Fax: (608) 222-8199 1906 W Beltline Hwy, Fitchburg, WI 53713 http://www.gansercompany.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers asphalt - cedar shake - wood shingle - steel and clay tile for residential and commercial roofing. The business also offers roof insulation and ventilation systems, windows in fiberglass, vinyl and wood, storm windows, fiberglass siding, cedar cement, vinyl, aluminum, and cedar, seamless gutters and gutter protection systems, exterior doors and storm doors, soffit - fascia and trim. In addition to exterior remodeling services, the company offers complete interior remodeling, and a full service repair division for large and small projects.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ganser Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ganser Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Ganser Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: July 28, 1994 Business started: 01/01/1939 in WI Business started locally: 01/01/1939 Business incorporated: 07/02/1962 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Safety and Professional Services
1400 East Washington Ave. Room 112, Madison WI 53703
http://dsps.wi.gov
Phone Number: (608) 261-8467
dsps@wisconsin.gov

Type of Entity

Corporation

Business Management
Mr. Travis Ganser, Vice President Mr. Troy Dyzak, Sales Manager
Contact Information
Principal: Mr. Travis Ganser, Vice President
Business Category

Roofing Contractors Siding Contractors Windows - Installation & Service Kitchen & Bath - Design & Remodeling Doors - Repair Gutters & Downspouts Home Improvements Roofing Contractors (NAICS: 238160)

Products & Services

Ganser Company, Inc. sells the following brand(s): Apex Fiberglass Siding, GAF/ELK Shingles, Infinity Fiberglass Windows from Marvin, Marvin Wood Windows, Mastic Alcoa Siding

Method(s) of Payment
Cash, Check, Credit Card, and we offer Financing
Refund and Exchange Policy
5 Year Ganser Company Workmanship Warranty as well as lifetime product specific warranties.
Alternate Business Names
Ganser Exteriors
Industry Tips
Contractor Certification (Dwelling) Home Improvements

Customer Review Rating plus BBB Rating Summary

Ganser Company, Inc. has received 4.8 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.