Business ProfileforSWAT Environmental

On 4/26/23 SWAT was contracted to install a Radon Mitigation System and encapsulate a 144 square foot crawl space. The technician who responded placed a plastic seal over the opening and informed us this was encapsulated, which we later found out was not. In June of 2023 we reached out to the offices asking why the proper encapsulation was not complete and were informed the money was reallocated to sealing the entryway with plastic and no refund would be issued. She also advised, via email, to encapsulate the crawlspace would be an additional $344. In June of 2024 we reached out to another company to properly encapsulate it and were quoted $500. He reached out to **** on our behalf and informed them to finish the job. They agreed and scheduled to complete the crawlspace on 7/29. On 7/29 they canceled 15 minutes prior to the appointment advising they would comeback on 8/21. On 7/31 they rescheduled to 9/19 then changed it again to 9/5. On 9/5 after the appointment time, we received a call and they changed it to 9/6 at which point he showed up. On 9/6 the technician advised the crawlspace was able to be encapsulated, however he would not fit in the area and he would refund us $144 plus another $106 for the trouble. This is approximately half of the cost to go with another company, and less than the $344 even they said it would cost. The regional director said that the original technician noted it was inaccessible, but this was never communicated to us in the over a year long process, and was deemed accessible by the other company. SWAT has lied to us multiple times and still not completed the job leaving us with a higher cost to contract elsewhere after having our money for well over 1 year. The emails have been saved for further record.