Business ProfileforWisconsin Vision, Inc.

On April 13, 2023, I purchased a complete pair of glasses from Wisconsin Vision in *********, **. The lenses purchased are Zeiss brand and carry a 24-month warranty. However, Wisconsin Vision then sold me was a third party anti-reflective coating that did not have a warranty that corresponded to that of the upgraded lenses. This effectively negates the Zeiss lens warranty, something that was not communicated to me. To the best of my recollection and based on the lack of documentation Wisconsin Vision provided at time of my purchase, I was not informed of any warranty conflicts between the lenses and the coating. Wisconsin Vision now states that ***** supports the application of third-party coatings on their lenses. ***** will not confirm this with me since they only work directly with the provider. The coating material has failed due to either quality or the application process (this has been confirmed by a second outside vision provider). There is no way to remove it which renders the lenses and that two- year warranty useless. I ask that Wisconsin Vision provide documentation that, at the time of my purchase, I was clearly informed that the anti-reflective coating they sold to me was an application not provided by the manufacturer, that it would negate my ability to claim any warranty on the lenses and that the process of applying an anti-reflective coating to my lenses by a third-party was a process that is supported by the Zeiss for their lenses. If they are not able to do so it is appropriate for them to refund me for my purchase.