BBB Business Review

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This business is not BBB accredited.

Musicnotes.com

Phone: (608) 662-1680 Fax: (608) 662-1688 View Additional Phone Numbers 901 Deming Way, Suite 100, Madison, WI 53717 View Additional Email Addresses http://help.musicnotes.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company is an Internet-based sheet music store for digital sheet music and guitar tablature.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Musicnotes.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Musicnotes.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 29, 2003 Business started: 01/01/1998 in WI Business started locally: 01/01/1998 Business incorporated 02/24/1998 in WI
Type of Entity

Corporation

Business Management
Ms. Anna Fischer, Director of Customer Service Ms. Kathleen Marsh, CEO
Contact Information
Principal: Ms. Anna Fischer, Director of Customer Service
Principal: Ms. Kathleen Marsh, CEO
Business Category

Music - Sheet Internet Shopping

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Method(s) of Payment
Visa, MasterCard, Discover, American Express and PayPal.  We accept credit, debit and gift cards.
Refund and Exchange Policy
If you are returning digital sheet music:
If you need to cancel or exchange an item in your order, feel free to let us know by emailing us at support@musicnotes.com or calling 1-800-944-4667, Monday through Friday, 9:00 AM to 5:00 PM Us Central time.  (Outside the U.S. and Canada, call (608) 662-1686).

If you are experiencing technical issues printing or saving your sheet music, we are glad to assist you to see if we can resolve your issue.  You may also find answers to many Frequently asked quesions, and other support topics at www.support.musicnotes.com.


Digital sheet music products that are not delivered successfully (downloaded or printed) may be refunded to your credit card (or gift certificate). Please contact us within thirty business days of receipt of your order.
Alternate Business Names
Musicnotes, Inc.

Customer Review Rating plus BBB Rating Summary

Musicnotes.com has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.