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Find a Location

Segues, LLC has 1 locations, listed below.

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    • Segues, LLC

      W142N9764 Amber Dr Germantown, WI 53022-5375

      BBB Accredited Business

    Business ProfileforSegues, LLC

    Moving Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/5/2007

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Segues (Pron - seg-ways) offers senior move management services including move planning and coordination, packing and unpacking, decorating, picture hanging, computer and TV, VCR and DVD connections, address and utility changes, home staging, estate sales, clearing and cleaning and other move related services to help clients with the aspects of relocation. Services are charged by the hour and consultations are offered free of charge.

    Business Details

    Location of This Business
    W142N9764 Amber Dr, Germantown, WI 53022-5375
    BBB File Opened:
    7/17/2006
    Years in Business:
    25
    Business Started:
    1/1/1999
    Business Started Locally:
    1/1/1999
    Date of New Ownership:
    1/1/2004
    Business Incorporated:
    12/15/2004
    Accredited Since:
    6/5/2007
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Segues Senior Move Specialists
    Business Management
    • Dawn M. Eyre, Owner
    Contact Information

    Principal

    • Dawn M. Eyre, Owner

    Customer Contact

    • Dawn M. Eyre, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/20/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    On 7/27/21 Segues, LLC a senior moving company, came to my home, located at ****************************************************************. Segues quoted me and I signed a service agreement to downsize, pack, unpack and set up at my new home, my garage, and appliance in the amount of $2,874 to $3,450. I signed a service agreement and gave them a deposit of $380. I was never told that at the time of the move I'd be responsible to pay 3 separate vendors. The service agreement reflects all the prices totaled into one bottom-line total estimate. On the day of the move 11/2/2021, I was asked to pay the mover, *****************, $1,665, which I did in good faith. I was then told the amount due to Segues was $5,362.65. I was appalled and refused to pay more than I agreed to. I subtracted out the $700 moving expense original quote and paid Segues $2,750. Later I received a **** from Blue *********** dba JDog Junk ***************** for $1,374.65. I only agreed to a $450 dumpster. So far I have paid a total of $4,795 to the movers and Segues on 11/2/2021. There was NEVER a conversation between myself and Segues staff regarding additional or excess charges over and above our service agreement amount. At this juncture, I feel Segues is responsible for any outstanding balances owned to any vendors and my obligation to both Segues, per our service agreement has been met in access of $1,921 over the original agreement.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael B

    1 star

    10/13/2022

    Dawn overcharged us for her services, packed poorly and upon arriving at our location damaged items. She is a con artist targeting seniors. Used 2nd boxes and charged us for new ones. Instead of taking marked items to an auctioneer she suggested, she just said items to Goodwill and charged us $500! Recommended Stevens Moving Co and they ripped us off too. Dawn is very slick and can’t be trusted!


    Segues, LLC Response

    10/14/2022

    ****, I am very sorry you feel this way. I have been in business for 23 years and have put my heart and soul into this business. I explained that my boxes were used and the charges were for used boxes, new ones would have cost much more. I responded to every question or message from you in a very timely manner, came and provided a free consultation twice to make sure things went smoothly. ******* van lines is a reputable mover. The moving world can be unpredictable and there are many moving parts. You were told many times by the mover that the estimate was just that and that final charges would be based on actual weight. The $500 for hauling items to donation covered our truck rental and time. Items were sent to auction and as I explained, the auction process takes 2-3 months until you receive payment. You were able to leave West Bend with a full house, Segues packed you, supervised the loading of the moving truck and cleared out your property and then cleaned it. This allowed a smooth transition for you and closing on your home.

    Local BBB

    BBB Serving Wisconsin

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