Business ProfileforCapitol Cleaners

I spent $170.83 to get two coats and a duvet cover dry cleaned. My $1,300 Canada Goose Parka looked almost new when I brought it in. I had Covid, and thats why I wanted everything cleaned. I was disgusted when I saw what my coat now looks like. The dye has been washed out leaving light patches all over, and the seams are torn apart in many areas. I took my coat back and the owner repeatedly told me that my coat was shiny when I brought it in, so they had to soak it in chemicals and scrub. When I told her that they should have called me before soaking it so long that the black dye left the coat and scrubbing the coat so hard that it left holes, she said that they didnt scrub that hard. She refused to take any responsibility, told me they dont have insurance, and gave me the excuse that Nothing like this has ever happened in 20 years. She offered to dry clean it again and I refused, as dry cleaning again will not bring back the dye to the coat or fix the holes. I plan on taking this to small claims court as I have multiple witnesses who can attest to what my coat looked like before I brought it in to be dry cleaned- my dad who dropped the items off for me and my coworkers who saw me in this coat.