Business ProfileforNumotion

My scooter from numotion stopped working while at a doctor's *********** on December 13. 2022. I called on December 15th to get someone to come out and look at the scooter. The numotion representative who looked at scooter said that wires had been "shredded " from being put in and out of my van due to a cover not being put on them. (Something that should have been done before it was sent to me). I was then told they would fix scooter and provide me with a loaner. The loaner was never provided and yesterday I was told the part was finally in for the scooter. Here is my issue. They expect me, a disabled person who needs to use a scooter, to load the scooter unaided in my van after their agent took it out , and drive it to them 2 hours away to be fixed. It should not have taken 3 months to fix this issue that was made by them. I should have received a loaner and I definitely should be able to have someone pick up the scooter to fix it. How a company that works with people with mobility issues expects to do heavy lifting to fix equipment and bring them hours hours away.