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          USA Heating, Cooling & Plumbing has 1 locations, listed below.

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            Business ProfileUSA Heating, Cooling & Plumbing

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            W228S6942 Enterprise Dr

            Big Bend, WI 53103-9205

            Get Directions
            Visit Website
            Email this Business
            (262) 662-2626

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            Customer Reviews

            5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/18/2019

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            USA Heating Cooling & Plumbing is a residential, commercial and industrial HVAC and plumbing company specializing in service, repair, remodels, and new home construction including: heating and cooling, furnaces, air conditioning, air purification, boilers, solar, geothermal, sump pumps, plumbing systems, water softeners, toilets, faucets, showers, hot water systems, and sewer cleaning.

            Business Details

            Location of This Business
            W228S6942 Enterprise Dr, Big Bend, WI 53103-9205
            Email this Business
            BBB File Opened:
            3/8/2006
            Years in Business:
            22
            Business Started:
            2/1/2002
            Business Started Locally:
            2/1/2002
            Business Incorporated:
            5/1/2002
            Accredited Since:
            4/18/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • U.S.A. Heating & Cooling, Inc.
            Related Businesses
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Business Management
            • Peter W. Bonert, Owner/President
            • Kadie Cepura, Office Manager
            Contact Information

            Principal

            • Peter W. Bonert, Owner/President

            Customer Contact

            • Peter W. Bonert, Owner/President
            • Kadie Cepura, Office Manager
            Additional Contact Information

            Fax Numbers

            • (262) 662-9824
              Other Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/10/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Bought a brand new A/C unit from this company in 2017. Has broken 3 times. Their trucks advertise 24 hr service (which is untrue). Initial appointment given for 12 days after call (hot summer days). USA cancelled day of then came out 2 days later. Broken compressor- part was under warranty and we were told the cost for labor would be around $600. We then agreed to proceed with the repair. After completion of work, given **** for $1106.41, significantly higher than quote! Company did not disclose $483.72 refrigerant cost at time of sale. Also, only at time of payment were we told of 5% fee to use credit card. High charge- isn't **** capped at 4%? Owner refused to call us back to discuss, despite leaving multiple messages at the office for him. Unprofessional company. Poor customer service- including voicemail recording that proceeds to then tell you not to leave a message at that number. No accountability. A/C unit is low use, ? lemon. No confidence in this 3rd repair in <4 years.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Sandy J

            08/21/2023

            I highly recommend USA.I called this business for AC repair. A service technician arrived within an hour of my service request. He was courteous and respectful. He repaired the unit definitely to my satisfaction. He also took the time to explain things to me. I also think the cost of the repair was reasonable.

            USA Heating, Cooling & Plumbing Response

            08/22/2023

            It was a pleasure serving you and your home! We really appreciate you taking the time in sharing your feedback as it means a lot to our family business. We're glad you felt our service technician was courteous and respectful and that he took time to explain things to you AND it was repaired to your satisfaction. We hope to be on your radar for years to come! Thank you kindly.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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