Business ProfileforR. A. Heating & Air Conditioning, Inc.

********* ********** of ************ Trade and Consumer Protection **************************************************************************** VIA EMAIL - ************************** April 6th 2022 To Whom It May ******** My complaint today is in regards to a contractor by the name of RA Heating and Air Conditioning, located at ********************************************* My wife and I own a Carrier residential air conditioner model 24ABB318ABN34010 with a serial number of 3419E01134, installed at our primary residence of **********************************************************************. My air conditioning was installed October 2019. Since install, it never seems to cool the house down very fast. We have had this ongoing issue since May of 2021. RA Heating and Air Conditioning, the installing contractor, made 5 separate visits to our home attempting to repair the problem. In May of 2021 I paid for the first service call despite them saying there are no problems with the unit. The four service calls following the May 2021 call were follow-**** because the air conditioning continued to have this problem. I am writing you today because RA Heating continues to demand payment for the third service call, despite them not fixing the unit. Enclosed is a letter I sent to both the ******************* and RA heating explaining my unhappiness with service events in 2021. TSI, a distributor of Carrier, replied and promised to take care of future repairs for my unit at their cost. I would ask that you contact RA Heating and Air conditioning on my behalf, and ask them to work to a satisfactory resolution of not billing for additional service calls other than the first, when the same issue continues. I also ask for you to investigate RA Heating and Air conditioning to see if they are taking advantage of other consumers in ********* with these unfair and deceptive billing practices. With regards,*********************** ********************************************************************** ***************** ************ Enclosures: Letter sent to