Business ProfileforCapital Heating, Cooling, & Electric

10/31/18 Capital installed a Rheem ****** Modulating Furnace $8,500. The first time the installer #3 turned it on it made a loud noise from the Intake Ductwork. (it sounded like a drum) He was the last one at my home, all others already left #1 and #2 (it took over 6 hours to install). The one guy left only knew how to install/set up the thermostat he knew zero about ********, told me to call the office the next day. I called the next day, told them about the noise and the installers put a smaller trunk then I previously had. I asked, could that be the issue, less air intake? Someone did come take a look at it, again I said the intake is smaller than my old Intake. That should be fixed. They said it would be addressed. This discussion happened every appointment from 2018-22 while I had the "worry free plan" for maintenance. At some point a tech (fixing a water leak) rigged the duct with s**** straps to keep the intake ductwork from FLEXING (flexing causes the loud noise every time the Fan kicked on) That was a bandage for the noise, it wasn't fixed. Again, I said the Intake is too small. In 2023 I started doing maintenance myself, I canceled their "Worry Free" maintenance plan. Feb. 2024, I get a call saying I was selected for a FREE tune-up. 3/4/24 **** came for the tune-up. From his Test's He said the air intake levels are too low. (******** to SMALL like I said to the first guy who looked at it and every other after) Charged me $650 for cleaning the blower fan (included with paid tune *** though) **** screwed holes in my ductwork, never sealed them back up. It also won't Kick into the 2nd stage now. He did call and inform his manager (who I can never reach) who sent a "Design Specialist" asap, who then says I need more air intake (I said dah) the next day there's an email estimate $6,100 to create more air intake. Since they improperly installed my furnace and sold me the wrong size, Rheem can void my warranty. The original Ductwork was larger.