Business ProfileforBlack-Haak Heating, Inc.

I contacted Black Haak Heating today, 8-15-2022 as our whole house attic fan was making noise last night and we shut the unit down. I agreed to a dispatch fee of $99.00 to have someone come out. ************** man came out same morning. The problem is what followed. He determined was a motor failure. We discussed options. We told him the motor had been previously replaced. He told us we could try to find a motor and they would install. He also said his parts department would try to find a comparable motor , We found the paperwork for original motor and found a direct replacement from the original. We purchased it online. We left a message for parts department to contact us as we had more accurate information regarding the motor. We were then told we would receive an email with the estimate to install a new motor. The estimate gave no itemization ....no information on motor or motor part...just a flat $508.43. I called the company again and finally spoke with *********, who I was told was the office manager. I explained that we wanted to use the motor that we found to be a direct match. She explained that they give a total inclusive price....that they would not break down the cost of the motor and labor that it was a regional price. I asked what the motor part was....and she told me that they would not tell us the motor part or manufacturer. This is unreasonable. Had we known up front and should have been disclosed up front that they weren't going to disclose the part they were using....that would be a flat rate....that we couldn't purchase the part on our own and have them install....we never would have gone with this company. We want a refund of the $102 and change.