BBB Accredited Business sinceAdditional Locations
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This company offers the retail sale of furniture for all areas of the home, mattress sales, patio furniture, lamps, and a large selection of room decor items as well as offering interior decorating consultations. Most stores offer a clearance center. They have 13 locations throughout Southeast Wisconsin which include separate mattress only stores.
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A BBB Accredited Business since
BBB has determined that Steinhafels Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Steinhafels Furniture include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 65 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||35|
|Total Closed Complaints||65|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||23|
Type of Entity
Business ManagementMr. Gary Steinhafel, President Mr. Dirk Stallman, Marketing/Advertising Mr. Steve Steinhafel, Customer Service General Manager
Furniture - Retail Mattresses Interior Decorators & Designers Furniture - Outdoor Furniture Stores (NAICS: 442110)
Alternate Business NamesSteinhafels Furniture Steinhafels Furniture Superstore Steinhafels Mattress Steinhafels Mattress Store Steinhafels, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview