Customer ReviewsforKohl's Corporation

I was automatically signed up for the *********** card,  and I was never asked ahead of time. Now I have a new line of credit on my reports, and thats the last thing I want. I called Kohls and the system initially brought me to a rep who told me to call a number ending in 1736 on 9/16 to OPT OUT- I did that this morning and that number is disconnected. When I called Kohls back, now it automatically redirects me to capital one. I closed that account as thats the only option they gave me, there was not an opt out option with them. I called kohls back and the rep on the line was adamant that I should be able to get the automated system on that number to opt out, he stated he called while i was on hold and it worked, but when he went to transfer me, the call disconnected. I was on hold, or on the line about this for over an hour and a half this morning with no resolution. No company should be able to open a line of credit on behalf of someone else without our knowledge and approval. These kinds of things can be a huge issue. What if I was getting ready to purchase a home? This could have tanked the entire purchase. 

I thought I was getting a rewards points card but they signed me up for a credit card!! I have spent the last 5+ years trying to get it canceled. On July 11 2024 I was assured that on September 16th the card would close due to rejection of their new terms. Instead they sent me a new card. I tried to call and get an understanding of the problem but their customer service AI put me in a loop for 30 mins then when I hit "0" multiple times it transferred me to a line on hold for almost another hour. The customer service group was difficult to understand and couldn't resolve my issue.

Kohls is the worst! You cannot get hold of corporate and you end up talking to call centers manned by people with accents and some hard to understand. I purchased clothes for my grandsons and when I was returning some of them I was penalized $13.24 due to Kohls cash and I never spent it as when I did attempt to Kohls took the order and then canceled it due to not having it in stock. That was 8-08-24, I attempted it again 8-5-24 with a customer service *** who said I could not get my adjusted deduction of $13.24 back. She reorder the items for me and of course I get an email canceling the order again!!! So they offer Kohls cash and I cant use it because they never have stock! All I want is my $13.24 back!!!!!!

My mother was in town visiting and went to our local khols with my wife. My mother was buying something but did not have her card on her so she asked the cashier to look her card up in the system. Cashier asked for a last name and of course they both had the same last name and the cashier chose to use the address that was local, not the one my mother asked her to. Then the next thing we know khols is saying we owe money and we know we did not order anything. Called customer service got the charge removed and my mother paid her amount. But the negative credit reporting IS STILL ON my credit report. I have spent hundreds of dollars for a credit repair company to help me get this removed and KHOLS keeps telling them it is correct. WRONG this is affecting my ability to strengthen my credit to buy a home. This is just awful lazy behavior from a company I used to hold in high regard. If any real person looked into my situation at all they would realize this was a mistake and I DID NOT AUTHORIZE any purchases on my card. Which is why we didnt look to pay anything because and was ultimately late. Very very sad. I continue to have dispute letters sent and next is attorney general complaint.

I used to shop at this store for all my clothing, shoes, jewelry, accessories and housewares. Quality and prices were great. Now, they have done away with almost all their old brands, and the style, quality, and prices are horrible. The store is crowded, unorganized, and unattractive. Every few months, they move around everything, so it is even more difficult to find merchandise. I hardly ever go to this store now, and after a fruitless shopping experience today for jewelry (bought nothing), I have decided to never darken their doorstep again. I would assume they are going the way ***** and ****** went. Good-bye.

It’s difficult to make a payment online. This is not the first time I’ve had to go to the store to make a payment. It’s as bad as the bait and switch. Looking at this page, all the reviews are one star. It’s as if kohls could care less about their customers. With the lack of caring it’s time for me to pay my card off and forget about ever doing business with them.

I called and asked to talk to the store manager about an issue. This lady claiming to be the manager named ******* kept hanging up the phone on me and refused to give the store manager the phone . Finally I got ahold of *** who said he was the manager. *** was very helpful. But that ******* lady was way out of line hanging up the phone for no reason. She was very rude.

I had placed an order through Kohls.com it took them minutes to take my money but after contacting Kohls to resolve a Problem with a delivery address they said they would refund my money so I could reoder the order to the correct address. It has been about 2 weeks since the Lady told me it would be 48 hours to refund my money to my bank card but I am still waiting. They have no one who can resolve the issues available and told me it could be another 14 days. My complain is ti causes consumers to agonize over refund when Kohls has their Products back but the money is not returned to the consume in a timely manner. Kohls needs to do a better job. I have a medial condition that gets worse with stress. Kohls is a hard company to get a refund with. I placed an order on August 10 and discovered it went to the wrong address and the FOE was expired but upon discovering this, I called Kohls. I spoke to 2 people and the Lady Lily said she sees that and my money would be refund $356.13 and as of now they only refund 113. Now they told me today it is done in increments. This is rediculous as they took the money from my bank account in one (1) payment and I am concerned as I was not able to get school clothes for a 6 and 10 year old to them for school and two others gifts a 3 and 2 year old 's Birthday gifts. It caused a lot of heart ach and Kohls is not a well ordered business. It looks like they are not easy to work with or find satisfaction with. Ps there Management Team is not available to help. I have spoken 4 seperat imes to people and it is very difficult to get peace with them. It saddwnwd my heart to think others have to go through such Difficulties with this company. I hope I get my money back. Thank you for your time. Mrs * * ******* * ******* ** ********** * *** ***** Please let me know how we can make Kohls a better Business. ***** *******

Refused to give refund for item not received. I ordered a gift card in April. It was not received via email--junk and spam mail checked. I chatted online with Kohl's help twice. They agreed to send a physical gift card to my home address twice. The gift card was never received. I chatted with Kohl's.com help today, they refused to issue a refund for the item not received. I was referred to a supervisor who also refused to issue a refund. It has been four months since I ordered the item. The only option they gave was for me to contact my bank and dispute the charge. I will not shop at Kohls again.

I have been a Kohl's customer for many and have written numerous times to customer service without getting any response. I have attempted to place several orders and each time I've been no one can take my order using my Kohls Capitalone card. I don't understand why after 20+ years of being a customer, they will not take my order. In addition, I am unable to access my account, so I don't even know if I have a balance due. I'm not surprised by the number of complaints filed and plan on boycotting them. Is there anything you can do to help me?