Business ProfileforTMJ & Orofacial Pain Treatment Centers

I went to **************************** Treatment Centers of Wisconsin on 11/09/21 because my existing splint for TMJ had cracked. The doctor discussed different options and I discussed with him that cost would be a factor in my decision. He recommended a replacement splint. I asked on several occasions how much it would cost, and was told my insurance would cover all but $250. This was more than I wanted to spend, but I agreed to it and paid. After receiving the splint, I got a **** for an additional $925.38. The billing office told me my insurance only covered part of the submitted amount. I was also told they never provide definite amounts to patients even though they had told me on two occasions that my cost would be $250. They told me I should have confirmed with my insurance, which in retrospect I should have done. I had never had an issue with this office before, and had no reason not to believe them when they told me an amount. I then asked the billing office about a payment plan, and was told repeatedly they cannot reduce the amount owed. I left a voicemail for the billing supervisor to discuss. I never received a return call, but instead got a printout in the mail of the charges. At my next appointment with the doctor, he recommended physical therapy. I told him I was not going to do that because last time I agreed to something (the splint), I ended up being billed over $900 more than I was told, which I cannot afford. He was actually helpful and got the billing manager to speak with me. She told me they do have a payment plan option for 3 months. She also recommended applying for a card with Care Credit. I told her I cannot apply for a new credit card while applying for a mortgage, she told me it didn't impact my credit, which I found out is false. I feel that when a patient is concerned about cost, the business should share the full amount they may have to pay, not a low amount so they agree to the procedure. When an issue arises, they should work with the patient.