BBB Business Review
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BBB Accredited Business since
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This company is a credit union that is member-owned, not-for-profit financial cooperative headquartered in Madison, Wisconsin. Services offered include savings and checking, loans, mortgages, business services, investments, E-banking, and financial education. The services are also intended to support community development and financial and environmental sustainability.
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A BBB Accredited Business since
BBB has determined that Summit Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Summit Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
Phone Number: 608-261-7578
Securities & Exchange Comm.
450 5th Street N.W., Washington, DC 20549
Phone Number: (202) 942-7040
Type of Entity
Business ManagementMs. Kim Sponem, CEO/President Mr. Mike Bunge, Senior VP Business and Community Development Mr. Rebecca Gerothanas, Senior VP Marketing and Operations Ms. Teena Hernandez, Executive Assistant to the CEO Mr. Ric Mathias, Vice President - Retail Mr. Dan Milbrandt, Chief Lending Officer Ms. Denise O'Hara, Senior VP Human Resources and Organizational Development Mr. Keith Peterson, Chief Financial Officer
Credit Unions Investment Advisory Service Loans Loans - Small Business Consumer Finance & Loan Companies Real Estate Loans Mutual Funds Retirement Planning Service Savings & Loan Associations Credit - Debt Consolidation Services Credit Services Financial Services Credit & Debt Counseling College Savings Plans Credit Cards & Plans
Products & Services
Summit Credit Union offers the following product(s): Pay It Forward, Do MoreTeam, Project Money, Oodles
Hours of Operation
|Branch hours vary by location.|