Business ProfileforALCIVIA

In August 2023 Alcivia came to our home and removed 2 500-gallon LP tanks as we decided to go with a different LP supplier, therefore we did not sign another contract with them. Based on the balance of our account the last automatic withdrawal would occur on October 23, 2023 for $375.73 which would have left an overpayment of $8.77. On either November 21st or 22nd my husband received a call from Alcivia informing him that another automatic payment of $375.73 would be deducted from our checking account on November 23, 2023 and unfortunately it was too late to stop it. They apologized and told him that not only was a check being issued for the $8.77 but that now a 2nd check would be issued for the $375.73. We did receive a check for $8.77 at the end of November but have yet to receive the $375.73 that was taken out in error on November 23, 2023. I've made multiple calls to Alcivia to be told the check was cut and mailed to be told again that it was never cut and will be re-processed and mailed the week of December 18th and today I'm told the check was never mailed and would be cut today and mailed out on Monday. At this point I've lost all trust in this company; I want our refund of $375.73.