BBB Business Review

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This business is not BBB accredited.

Aurora Health Care, Inc.

Additional Locations

Phone: (414) 649-6000 Fax: (414) 671-8860 View Additional Phone Numbers 750 W Virginia St, Milwaukee, WI 53204 View Additional Email Addresses View Additional Web Addresses

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This company operates as a full service hospital providing medical services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Aurora Health Care, Inc. include:

  • 3 complaint(s) filed against business that were not resolved

Factors that raised the rating for Aurora Health Care, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 85 complaint(s) filed against business

Customer Complaints Summary Read complaint details

85 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 72
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 85

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Aurora Health Care, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: January 01, 1956 Business started: 01/01/1928 in WI Business started locally: 01/01/1928 Business incorporated 02/02/1983 in WI
Type of Entity


Business Management
Mr. Mark Ambrosius, President Mr. Mike Brophy, Chief Communications Officer Dr. Mack Karnes, President Ms. Anita Kowalski, Customer Service Manager Mr. Daniel Meyer, Hospital Administrator Dr. Jeff Bailet, Senior Vice President & President of Aurora Medical Group Ms. Karla Kumpel, Customer Service Superviser Ms. Susan Taylor, Administrative Support Dr. Nick Turkal, President/CEO
Contact Information
Principal: Mr. Mark Ambrosius, President
Principal: Mr. Mike Brophy, Chief Communications Officer
Principal: Dr. Mack Karnes, President
Principal: Ms. Anita Kowalski, Customer Service Manager
Principal: Mr. Daniel Meyer, Hospital Administrator
Business Category

Clinics Hospitals Pharmacies

Alternate Business Names
Aurora Psychiatric Hospital Aurora BayCare Medical Center Aurora Baycare Sports Medicine Aurora Behavioral Health Services Aurora Burlington Clinic Aurora Health Care Metro, Inc. Aurora Health Care Pharmacy Aurora Health Center Aurora Lakeland Medical Center Aurora Manitowoc Clinic Aurora Medical Aurora Medical Group, Inc. Aurora Occupational Health Service Aurora Oshkosh Medical Center Aurora Pharmacy Aurora Quick Care LLC Aurora Rehabilitation Center Aurora Sheboygan Memorial Medical Aurora Sinai Med Center-Emergency Aurora St. Luke's Medical Center Aurora Visiting Nurse Association of Wisconsin Aurora VNA Zilber Family Hospice Aurora Wilkinson Medical Group Burlington Memorial Hospital Visiting Nurse Foundation West Allis Memorial Hospital Wilkinson Medical Clinic

Customer Review Rating plus BBB Rating Summary

Aurora Health Care, Inc. has received 3.45 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.