Customer ReviewsforAssociated Bank, N.A.
43 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Darren E
1 star09/13/2024
0 stars. These people have frozen my fathers account without any communication. I have power of attorney and they want me to explain withdrawals. WHO ARE YOU. My dad and I are more than capable of handling his affairs. This is the worst bank I have ever dealt with because they are preying on citizens of ***********************Review from Verlyn D
1 star08/27/2024
You have much better choices than this bank. I have nothing good to say about them. Example: took out credit card (Elan) thru them several years ago. Never late, never abused. Las! week paid card 2 days late... bam!! $30 penalty!!!! Went on line and found that most credit card companies forgive late fees if you are not abusing the privilege. Just need to contact customer service. What a joke. Customer Service is a misnomer here. Contacted bank via chat and was given the literal shaft. Again I have used to be a perfect customer with this bank. Not any more, Associated!Associated Bank, N.A. Response
08/28/2024
Dear ***************************, We appreciate your feedback and apologize for your service experience. A member of our ******* Team will be reaching out to discuss this matter further. Thank you,Associated Bank ******* TeamReview from Ella E
1 star07/25/2024
Do not bank there. This bank is playing games with your money. Using the promotion coupon I opened account at one of the associate bank Glenview location. The banker of this location opened account for me and explained what should I do to get promotional credit the end of 4 month period. When I called bank 4 month later I was denied this credit due to the fact that I was not qualified. Same happened to my friend. The bank locks your money for certain period of time and do not full-feel their obligations.Review from Rita S
2 stars07/01/2024
DO NOT BANK HERE **This bank gave me a list of “free ATMS” when select ATMs on the sheet charged fees **Does not honor/falsely advertises bonus promotions **Posts days delayed charges for checks/debit **I used the “bill pay” feature one time and a month later the check never made it to the utility company. I incurred a $55 fee for this transaction and when I contacted Associated Bank about it, all they did was threaten to charge me an extra $35 fee to cancel that check. I opened up a Better Business Bureau complaint in regard to a promotional mailer that’s code they improperly entered at account open. 4 months later I didn’t get my bonus. I have them multiple options to resolve, the final resolution being an apology and explanation for what happened with the mailer. If the banker that created my account improperly entered it, if they chose not to honor it for any reason, etc. I informed them that my husband and I are very seriously and we take mishandling money + information in such a setting seriously. On top of all of this, the agent that dealt with the complaint was disrespectful and had a hard time comprehending everything. The big takeaways from my experience is that this business does not properly handle your paperwork. I wasn’t entered under the correct promotion and they couldn’t even provide me with a copy of the opening disclosure when requested. They also openly falsely advertise. Upon figuring out I was entered under a different promotion than I signed for, I did digging on their website. Promotions for business, checking and IRA accounts were all improperly advertised. They tell you HALF of what you need to know in order to receive a bonus. The other half is shared at your in-person appointment to open the account. It’s a dishonest practice they use to get people through the door. When I brought this up to the banker that dealt with the complaint, he didn’t deny it in any way. Banker that dealt with it was Andrew at **** ******* ******* *****Associated Bank, N.A. Response
07/02/2024
Dear **************, Thank you for taking the time to share your feedback with us. I apologize for any frustration you may have experienced. Please contact us at **************. We will be happy to assist you. Thank you, Associated Bank We CareReview from Suzanne K
1 star06/03/2024
I went to open an account and was denied. They took $1525 and it has been two weeks and have not received my money back. I would discourage anyone from using associated bank. I'm sure they are making money with my money and in the meantime I have 0 money for food, gas, rent etc.Associated Bank, N.A. Response
06/04/2024
Dear ******************, Thank you for providing your feedback. I apologize for any frustration you may have experienced. A member of the We Care Team will be reaching out to discuss your concerns further.Review from Richard R
1 star06/02/2024
I deposited a check on their mobile deposit category. This was done on friday May 31,2024. It is now Sunday June 2,2024 and I still have no deposit in my account. I unknowingly paid for things on Saturday June 1,2024 thinking my account should have had the funds in my account since the check I deposited is coming from the same bank. I now show being overdraft by the purchases I made. I called and they said there was nothing they could do. This is ridiculous. Why have a mobil deposit available if they can't do the job needed to be done in a timely manor. It shouldn't take any longer than a few hours to do the deposit. Its now been over 36 hours and my funds are still not available.Associated Bank, N.A. Response
06/03/2024
Thank you for taking the time to discuss your concerns with me today. We have documented your feedback regarding the funds availability with mobile deposit and apologize for any inconvenience this may have caused.Review from Mary D
1 star05/24/2024
I have been making monthly payments for a number of months, it has ALWAYS cleared my account within three business days. Last month I got a payoff quote and sent the check to the same address I have mailed the check to for months. Today I called, as it has been two weeks since they have had the check in their possession and it still has not cleared my account. They told me when I called today that the payoff checks are mailed to a different address AND I needed to call them and tell them how I wanted the funds applied. WHAT? Why is the different address not clearly noted on the web, stating, "The final payment is to be mailed to a different address, than the monthly payments are sent to AND you MUST CALL us and tell us to apply the payment." This is a way for them to make us have to pay more, as the payoff amount is only good for 10 days of the quote. THIS BUSINESS is a joke. Finance a vehicle? DO NOT use Associated Bank, IT IS A SCAM.Associated Bank, N.A. Response
05/29/2024
Thank you for your feedback. We have attempted to contact you via phone and have left a voicemail with direct contact information. Please feel free to contact us to further discuss your concerns when it is most convenient.Review from JORD D
1 star03/14/2024
I have autopay on they pull my money a day late, and then reverse the payment. Ive been hit with 2 penalties in 6 months while having autopay on. Site was down for what seemed like an entire month while trying to make a payment. Signed up for paperless statements and haven't seen a statement yet because that part of the user portal is also down. Card info never saves so you have to manually input your bank information every time you want to make and additional statement. Terrible website, will refi asapAssociated Bank, N.A. Response
03/18/2024
Dear ******************* Thank you for taking the time to share your concerns with us. We apologize for any inconvenience and frustration. We will be happy to assist you, however, additional information is needed. Please contact our ************* ********************** at ************** for further assistance. We look forward to speaking with you. Sincerely, Associated Bank We Care TeamReview from Brian W
1 star03/04/2024
I unfortunately have my mortgage loan through Associated Bank. It has been a TERRIBLE experience. Every single year my analysis is wrong. The numbers never add up correctly. You would think a banking service could, you know, DO PROPER MATH. This last year the analysis stated my taxes would drop from ***** to *****. Obviously I knew this was not correct, so I called customer service. They stated they would request a re-analysis. One week later I get my re-analysis and it is all the same figures. I call them again and am assured this is correct. Come tax time, guess what? They were very wrong. Not only did my taxes not go down, but they went up 600 dollars. Now they had to overdraw my escrow by 900 dollars, and now I get to pay extra to put money in my escrow to cover their ***** up. I really am just regretting my decision. Don't make the same mistake I did. Just go with Chase or someone else.Associated Bank, N.A. Response
03/11/2024
Thank you for taking the time to discuss your experience with us. We apologize for the inconvenience this has caused and hope we have resolved this matter satisfactorily.Review from nadia r
1 star12/22/2023
This compliant, isnt just for this location specifically its for all Associated banks all over . YOU ALL ARE FALSE ADVERTISING! CUSTOMER SERVICE SAYS IT OPEN ******** MONDAY - FRIDAY. ITS NOW FRIDAY 22nd 2023 6:37AM & YOUR AUTOMATED SYSTEM IS STILL SAYING YOUR CLOSED! THIS IS NOT USELESS TO CUSTOMERSAssociated Bank, N.A. Response
12/26/2023
Thank you for your feedback. There was a known issue that was reported on 12/22 with our automated system that has now been resolved. I apologize for the inconvenience this may have caused you and appreciate you taking the time to bring this to our attention. Our hours of operation are below:Monday through Friday, 7 a.m. to 9 p.m. CT Saturday, 8 a.m. to 5 p.m. CT Closed Sunday and holidays Also, available 24/7, you can use our automated telephone banking to hear your account balances and transactions, make transfers and report lost or stolen debit cards.
Customer Review Rating
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