Business ProfileforMills Automotive Engine & Transmission Exchange of Whitewater

My alternator went out in my car and I needed to have it towed, unfortunately Mills was the only place they could tow it to in Whitewater at the time of the breakdown. I called the following morning to touch base with Mills, telling them what happened and how I need my alternator replaced. They called me back with a quote of $400 something. I then got another call saying they had to replace the starter instead of the alternator, and that it would run in the $500s now. I then received a third call saying it did in fact end up being the alternator and that my car was ready. I was then charged $700, so I asked for an itemized receipt since that was no where near the $400 i was originally quoted for the alternator. The receptionist was really rude, I went to open my car to take it home and they had locked my keys in the car. I called the receptionist and asked if someone could please open my car, in which i was greeted with a very unprofessional mechanic who started off the conversation cussing out my girlfriend because she had her hands on her hips. While trying to open my door, he rambled on with comments on how he cut us a deal with the repairs he did, which while looking over the receipt he did more repairs than i originally asked for and said he did them so i wouldnt come back ******** about something else needing work. I told him he was being unprofessional and I wouldnt be doing business here again and that I was going to report his misconduct, in which he replied he didnt care because its not the first time hes been turned in and the BBB wont bother looking into it. Its winter time and i obviously need my car for transportation, but it is unacceptable to be forcing repairs onto somebody and refusing to let them see the list of what was completed until they pay in full.