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          Find a Location

          Premier Jaguar-Land Rover-Volvo-Porsche has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforPremier Jaguar-Land Rover-Volvo-Porsche

            New Car Dealers
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/16/2002

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers import automobile sales and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Premier Jaguar-Land Rover-Volvo-Porsche has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              9/12/2002
              Years in Business:
              21
              Business Started:
              8/14/2002
              Business Started Locally:
              8/14/2002
              Business Incorporated:
              8/14/2002
              Accredited Since:
              9/16/2002
              Type of Entity:
              Corporation
              Alternate Business Name
              • Bergstrom Porsche
              • Bergstrom Premier Motorcars, Inc.
              • Porsche of the Fox Valley
              • Bergstrom Jaguar
              • Bergstrom Land Rover
              • Bergstrom Volvo
              Business Management
              • Mr. John Hogerty, Executive Vice President, General Counsel, Secretary and Treasurer
              • Mr. John F. Bergstrom, CEO & Chairman
              • Mr. Scott Komp, General Manager
              • Mr. Tim Bergstrom, President & COO
              Contact Information

              Principal

              • Mr. Scott Komp, General Manager
              • Mr. Tim Bergstrom, President & COO

              Customer Contact

              • Mr. John Hogerty, Executive Vice President, General Counsel, Secretary and Treasurer
              Additional Contact Information

              Fax Numbers

              • (920) 968-5610
                Primary Fax
              • (920) 729-4034
                Other Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/23/2023

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Answered
              Good day, my name is ***********************. I recently had a vehicle of mine serviced by Bergstrom Jaguar for a diagnosis. The business address is **** N Victory Lane, ********, ** *****. I would like to file a complaint as one of the service technicians severed one of the tires sidewalls and also laid damage to the rim. The department is extremely hard to get a hold of as the customer service is next to none at that location. To keep things simple, I will attach an email I had sent them that includes most of the details Im sure youre looking for. The manager at Bergstroms service center ended up replying, though they did not meet my demands. He said that they could repair the sidewall on the tire and repair the rim, though any professional I spoke with and research Ive done indicates that its shady practice as there is no way to guarantee the integrity of the tire. Not once did they offer to replace the tire with a similar one in which case I would have accepted from the beginning even though best practice when replacing tires is to have them all replaced because of tread wear and traction reasons, especially being the vehicle is rear wheel drive. I hope to have a solution so I dont have to bring this to court. Thank you. I can forward the email thread between the manager and myself also if I am provided an email address!
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joe B

              07/11/2021

              Terrible sales staff. Sales manager has zero clue how to actually talk to people. He pretty much acted like he didnt need my sale nor want my sale. The sales staff is just a face that cant make any decisions from their disappointing management. Drove 2.5 hours to purchase a brand new **** and when I got there, they accidentally miss quoted me by $13,000.00 and didnt even apologize or have a legitimate excuse. We had the loan already approved (based on initial quote) through our bank so wed already done all the leg work ourselves. The response from the sales staff was incredibly disappointing. Needless to say I will be picking up my new **** in *********** due to the disrespectful staff at **********************. I expected a lot more from a high end luxury car dealership.

              Premier Jaguar-Land Rover-Volvo-Porsche Response

              07/15/2021

              Hi Joe. Thanks for the feedback and sorry for the frustration. Not how we want it to work, obviously. We apologize for the poor communication. Glad we connected on the phone. Thank you for the opportunity and sorry it didn't work out. Bergstrom Automotive.

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