Customer ReviewsforInternational Autos, Inc.

Zach arranged for my 2003 z4 to be towed, shuttled me back to my home 45 minutes away, kept me informed of repair progress, then delivered my car when finished. I previously used ***** in Lake Bluff but they obviously missed serious repair issues that caused this situation. I'll use International BMW from now on. Can't say enough about the outstanding service from Zach, shuttle drivers Mark and Greg, and driver Dave/ Thanks so much!!!

I had my car stolen twice from the dealership service lot while in for mandatory recalls. ***************************** is the most aggressive, unprofessional, inconsiderate, greedy and disappointing people Ive ever encountered in my life.Theres a ** **** ****** ****** **** *** ******** ** detailing the incompetence. IA changes their name to hide their terrible reviews, but theyre all owned by the same individuals. They should lose their dealers license and be kicked out of the state of *********.

I was treated very poorly my service representative Jordan had inaccurate & poor communication skills, throughout my entire encounter with him. He called me to inform me my vehicle was ready after paying for my starter to be replaced. I go to my vehicle & it didn't start. The rep was unaware. Then I scheduled a B9 service & when I picked my car up there were two messages regarding my tire pressure. It was late I called the business two days later to inquire about the notes on my paperwork & informing Jordan I had to pay to put air in my tire. Jordan was unaware of my notes never read my paper work and couldn't explain the listed recommendations regarding repairs. I left a message with his supervior Peter ********. Peter never returned my calls. Also my paperwork never had a description of what was all preformed regarding the B9 service I paid for. I am very confused & disappointed that a high maintenance dealer treated me this way. All my inquiries were disregarded & I'm not sure my vehicle actually got serviced. I paid my bills in full each time. The staff is okay with taking my money but not communicating with me. I feel this location is bias due to me being a black female. I trusted this dealer & they totally let me down & now no one wants to be accountable & communicate with me. I know the B9 service includes the technican looking at my brake pads & tire thread, however my paperwork does not reflect that. I am disgusted & will never vist this location again due to the racism I experience.

We have purchased many vehicles over the past few years from International Autos. We will never do it again. Apparently they made a mistake on the down payment. At least that is their story. Rather than calling us or reaching out to us in any way they just charge our credit with no authorization for $2000. When I tried to address it I was told my wife gave them authorization. That was a lie. She did not. It is possible a mistake was made but then tell us deal with it professionally dont just take $2000 on my card. I personally believe it was a fraudulent charge and that their remedy for their mistake is equal theft. Be very careful and watch your credit card statements after the deal is done. They ran the extra charge 8 days after the vehicle was purchased delivered.

I had auto body work done due to an accident, and then I needed a separate estimate for my passenger side mirror which I had scratched so the damage was only cosmetic. The repair was done but trying to explain to the asst mgr about what I wanted for an estimate and what they gave me for an estimate wasn't even close. When I first dropped off my vehicle in I explained what I needed separate which was just the casing on the mirror, I did the research was done on the 2 piece casing and it was $150 according to the parts dept. However I guess it didn't sink in after a couple of e-mails back and forth to the ass. mgr. It was what I WANTED done not what they thought. The estimate was $1,620 and they tried to justify that. First when I picked it up they would have a tech explain it to be where I just laughed and told them I'm going somewhere else, and then an e-mail after. I then took it to BMW North in Glendale and explained it to them, after they looked at it, their estimate was $155 including painting and labor. They also mentioned I only need 1 of the 2 pieces of the casing. See what happens when they actually look at it? I then e-mailed the estimate to the ass. mgr of IA and her reply was there may be other things wrong...I guess they bill everything whether you want it or not...customer service lessons needed ...Included in her reply was I was difficult the from minute I walked in. I have the e-mails saved in case they want a reply back I guess I just wanted an estimate that I wanted, so I am difficult...so be it Can you say "price gouging?"

I purchased my 2011 s4 Audi Quattro in May 2021 for $17,000.00. I had the car less than a year before the engine light appeared informing me the oil level was low. I drove the car into the IA Greenfield dealership, and spoke with Joseph ****. I mentioned and made him aware that the car was scheduled for oil change services in March of 2022 according to information given me at time of purchase. Meanwhile, I was concerned that the oil light had come on, I drove car to IA Greenfield location where I met Joseph ****. I asked Joseph T was there something going on with my car and if I should I have it looked at. He answered me saying because of the high performance quality of my kinda car this was normal thus he quieted my concerns with topping car off with 2 quarts oil. In addition to the first visit I actually had to take my car to dealership two more times before Joseph T suggested I go ahead and schedule the oil service change before March. So I took the car in on February 9 2022 for maintenance (I paid 338.62 for service) as he gave me a quote for brake pads and rotors 2500.00; only to have my car towed into dealership March 4, 2022 and learn March 10, 2022 that there was internal failure to the engine. When I received the news I was devastated and wanted to know what happened during the maintenance and service.. like did you all for get to put it back together properly, did you put the right type of oil in my car, WHAT HAPPENED TO MY CAR???? The only person I was in contact with was Joseph **** because he said he was the head service guy at the location. He referenced his supervisor on multiple occasions but never put me through to him. He only quoted me repair cost in the amount of $33,225.00 and then said his supervisor may be willing to split cost in half but that I would have to still pay $15,000+ outta pocket. I refused, so current status of my situation, a car payment/no transportation, no resolve from dealership, and Joseph **** is no longer with company.

Our first experience with the IA VW Dealership in Menomonee Falls has been very disappointing. My wife brought our 2019 VW Atlas in for an oil change. While there, the Service Dept. suggested that we were due for our 60,000 mile service, and we agreed and paid for the service. Our total bill came to over $400. Afterward, my wife brought the car directly home. This morning as my wife pulled the car out, she discovered that the windshield wipers were both missing. We contacted the dealership and were informed, first by one of the Service Professionals, then by the Service Manager, that there is no possible way that the wipers were touched there. We live on a rural road with relatively sparse traffic. I informed him that it is unlikely that anyone would have driven to the farm house, removed the wiper blades, and left. He checked with his General Manager, and they all agreed that IA could not have been responsible for this. Our first trip to this service department will be our last. We will make the choice to drive farther south to the Franklin VW Dealership.

Don’t let this dealer do your financing!!!!!! Bassim Farhoud, Finance Manager International Autos BMW, COMPLETE FRAUD. Lies deception and unwillingness to be upfront about financing. So the first ploy was to position my fiancée as if her credit was shaky and tuff and she had in his words “ A SLEW of things to take care of but he’ll see what he can do( 1st ?? flag). Not only did we have reports and scores in position for the best finance rates advertised by lenders on the market we had copies of credit reports before going to dealer both FICO 2 and FICO 8 and overall FICO. We didn’t let them know this. However Given they were in top shape we decided to let the dealer run financing because in the words of the finance manager they don’t take outside financing from any bank and they ( the dealer has to do the financing). This is when Bassim F****** Finance Manager returns and try to imply that credit is worse than it is ( second ?? red flag). Gives us a best they can do rate at 4.99. Us doing homework and both getting lower rates before visiting dealer I knew this was high based on her credit profile. The biggest laugh is this dude positioning it as if he’s doing a favor . This grease ball! Came back after the weekend with our own financing at 3.89 from the same bank he said had the higher rate. Said he’ll check with the bank comes back and says the bank has nothing on file. Me: I have the approval with the loan number right here. Silence! I asked him maybe try looking up my loan number it’s right here. I Even had email from the bank with letter head. He refused to look at it ( 3rd ?? red flag). Even when proven wrong with circumstantial proof he tried to position him self oblivious to what I’m showing him. In all this. I know how dealer financing works. They get a buy rate which will allow them to match market rates banks advertise to the public, i.e. banks advertises 3.89 dealer doe’s financing and gets 2.89 from bank (the buy rate). This way they the dealer c