Business ProfileforSterling Lawyers, LLC

I retained legal services from this firm in 07/2022 in regards to a family court case. The attorney which was assigned to my case recently left their firm and went to another practice. I have to date paid $20,097.40 to the firm and after multiple attempts to contact "*****" the billing administrator, none of my attempts to get a breakdown of costs or refund for services for which they were paid have been successful. None of the money already paid to this firm was transferred to the new firm for which the attorney I'd dealt with transferred too, and they are now requesting another retainer to continue services. They claim to charge for "phases" of case, however after months and months of no proactive representation, it is my understanding this money has been stolen at this point. I am demanding at a minimum 50% of the $20,097.40 that have been paid to date as well as requesting an itemized invoice for what they claim to have billed to date. My attorney (now at another firm) has stated her documentation does not support the current invoiced amount for which they have been paid, and at this point in time it is my belief they have stolen these funds. I am not looking for a 500$ discount, I want my money back or I will leave a detailed review with screenshots, emails, and documentation supporting how horrible of an experience dealing with this company has been on every website and place that I am able. It is absolutely disheartening that a firm of this size has such little concern aside from their profits. Emails don't get returned, attorney doesn't show up for scheduled court dates, required multiple phone calls and emails to get a response to any questions, etc.