Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

W.C. Russell Moccasin Co. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforW.C. Russell Moccasin Co.

    Custom Shoes
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers custom made hunters and outdoor moccasin-style boots and shoes for men and women. 

    Business Details

    This is a multi-location business.

    Find a Location

    W.C. Russell Moccasin Co. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      PO Box 309, Berlin, WI 54923
      BBB File Opened:
      1/1/1962
      Years in Business:
      126
      Business Started:
      1/1/1898
      Business Started Locally:
      1/1/1898
      Business Incorporated:
      6/23/1911
      Type of Entity:
      Corporation
      Alternate Business Name
      • Russell, WC Moccasin Co.
      • Russell Moccasin Co.
      Business Management
      • Mr. Ralph N. Fabricius, President
      Contact Information

      Principal

      • Mr. Ralph N. Fabricius, President

      Customer Contact

      • Mr. Ralph N. Fabricius, President
      Additional Contact Information

      Fax Numbers

      • (920) 361-3274
        Primary Fax

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pete S.

      1 star

      08/29/2022

      Ordered a 2nd pair of Thulas to be made like my 1st pair. Paid 50% up front waited a year to get them only to discover they had been made with the wrong uppers instead of leather they used canvas. Keep in mind these are $500 moccasins. Called the company the day I received them was told to return them for inspection and could elect to keep them with a 30% discount or get a refund. Shoes were mailed in and I didnt hear back. 3 weeks later I called and was informed they were refunding my money which was not what had been agreed upon. These were custom shoes that I had been waiting on for a year. Calling again to find out why they reneged on their offer was told they werent going to remake the shoe, which had never been an option, and were not going to honor the offered discount but would give me $21 back which didnt even cover the cost of freight to send the shoes back. The person I talked to was rude and insulting. In fairness the shoes are high quality and the craftsmanship is superb but their customer service absolutely is the worst I have seen anywhere. They screwed up an order charged me out the backside for it and then treated me like it was my fault they made the mistake. I would not do business with a company that will not stand behind their word or their work. It absolutely infuriating to be treated the way these people treated me. IMO they are liars and cheaters regardless of how well their product is made.

      Local BBB

      BBB Serving Wisconsin

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.