Business ProfileforBrunsell Lumber & Millwork

We ordered 4 maple cabinets made by Starmark from Brunsell for $6,498 in 12/2021. The cabinets delivered to our home on 6/22/22 were deemed un-installable by the contractor referred to us by Brunsell. One was not square and its door did not work. One was the wrong size. In addition the maple and veneer used to build the cabinets were unlike the samples in Brunsells showroom. We informed Brunsell via email and in person that we wished to terminate the order and look at a different line of cabinets. Brunsell refused and insisted that replacement cabinets would arrive in about 2 weeks. However we would have to accept delivery of these cabinets without prior inspection. We maintained our desire for a refund and asked that they speak with Starmark about it.We did not hear back from Brunsell, however. In late 7/2022, we called the contractor to ask if he had heard from Brunsell about the cabinets. He, too, had not. In early 8/20/22, we left a recorded message to ask Brunsell to remove the unusable cabinets from our garage. They did not reply. On 9/1/22, we contacted Brunsell to let them know that our window for working on our kitchen had closed and to ask for an amicable end to our relationship. We repeated our request for a refund and asked them again to remove the unusable cabinets from our garage. They wrote back that they "swore" they had been in touch with us and knew they had contacted the contractor and that the cabinets had been in their warehouse for a while. They proposed to make arrangements for the contractor to install the new cabinets ASAP. We replied that we did not agree to this.We filed a DATCP complaint in May 2023, saying that we sought a full refund from Brunsell because the cabinets delivered to us in May 2022 had been sub-standard and because Brunsell failed to deliver acceptable cabinets within the time frame promised. Brunsell replied that their delay was not grounds for granting a refund and said that we had not been in touch.