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          Find a Location

          The Jewelry Center has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • The Jewelry Center

              7477 W Layton Ave Greenfield, WI 53220-3828

              BBB Accredited Business

            • The Jewelry Center

              17100 W Bluemound Rd Ste 206 Brookfield, WI 53005-5950

              BBB Accredited Business

            • The Jewelry Center

              348 N Pine St Burlington, WI 53105-1435

              BBB Accredited Business

            Business ProfileThe Jewelry Center

            Jewelry Stores
            Multi Location Business
            BBB accredited business

            Contact Information

            7477 W Layton Ave

            Greenfield, WI 53220-3828

            Get Directions
            Visit Website
            Email this Business
            (414) 282-7241

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            Customer Reviews

            4.62/5

            Average of 21 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/15/2012

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business is a jewelry store.

            Business Details

            This is a multi-location business.

            Find a Location

            The Jewelry Center has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Jewelry Center

                7477 W Layton Ave Greenfield, WI 53220-3828

                BBB Accredited Business

              • The Jewelry Center

                17100 W Bluemound Rd Ste 206 Brookfield, WI 53005-5950

                BBB Accredited Business

              • The Jewelry Center

                348 N Pine St Burlington, WI 53105-1435

                BBB Accredited Business
              Location of This Business
              7477 W Layton Ave, Greenfield, WI 53220-3828
              Email this Business
              BBB File Opened:
              6/25/2004
              Years in Business:
              20
              Business Started:
              11/1/2003
              Business Started Locally:
              11/1/2003
              Business Incorporated:
              1/12/2011
              Accredited Since:
              6/15/2012
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • The Jewelry Center TV Partners, LLC
              Business Management
              • Dean R. Murray, Owner
              • Mr. Thomas Rouse, Store Manager
              Contact Information

              Principal

              • Dean R. Murray, Owner

              Customer Contact

              • Dean R. Murray, Owner
              Additional Contact Information

              Fax Numbers

              • (414) 282-9148
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and selling jewelry

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/01/2022

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              On May 24, 2022 I went to this store to buy my wife a watch for her birthday. **** helped me pick one out. BEFORE I purchased the watch, I asked specifically if it could be returned if she didn't like it. "Yes" was the answer I received. On May 31st my wife and I went to the Jewelry Center, asked for ****, and looked for another watch because my wife didn't like the one I selected. She didn't like any watches in the store so I asked for a refund. At which time **** told me "only exchanges and no cash refunds". There is no sign in the store or any notation on the receipt regarding an "exchange only" policy. I felt I was deceived and now I am obligated to buy something from The Jewelry Center whether I like it or not or lose $200.00.I would very much like the BBB help in receiving a cash refund instead of an "exchange".Thanks,****
              Read More

              Customer Reviews

              21 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lionel G

              02/24/2024

              My initial experience with this business was extremely disappointing. The saleswoman I encountered during my visit was not only rude but displayed clear prejudice, seemingly due to my race and appearance. Despite being a paying customer, she treated me with disdain every time I visited. Despite this treatment, I still placed an order for a tie pin. I offered to pay in cash upon ordering, and she told me No. When I went to pick it up and pay, I was informed that my order was not available and that I shouldve paid before - which contradicts what I was told. Both the saleswoman and the manager were unapologetic and continued to give me attitude. When I expressed my dissatisfaction to the manager, he not only dismissed my concerns but laughed in my face, refusing to provide me with my item or even accept my business. This level of disrespect and discrimination is unacceptable, and I will not be returning to this establishment.

              The Jewelry Center Response

              02/28/2024

              ****** ordered a tie pin from ********************** in October of 2023. Our sales specialist didn't ask for any money down with the order because she took ****** at his word and trusted that he would come back to pick it up in a timely manor. The sales associate that special ordered this for him with no money down in October helped him on Saturday, Feb 24th 2024 also, she mentioned that she called three separate times over the the 4 months from when we ordered the pin for him. All 3 separate times when she called, ****** said he would be in to pick it up and never came in. After the 3rd no show over 4 months we sent the merchandise back to our vendor for credit. ****** wanted us to reorder again but we passed on the business. The comments on race/discrimination in our store are absolutely false and ridiculous to even insinuate. We tried doing business with ****** but you decide what you would do in our position when he didn't show up 3 times over a 4 month period to pick up his order. Thank you!
              Read 20 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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