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BBB Business Review

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BBB Accredited Business since

Roundy's Supermarkets, Inc.

Additional Locations

Phone: (414) 231-5000 Fax: (414) 231-7939 875 E Wisconsin Ave, Milwaukee, WI 53202 http://www.roundys.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers retail grocery stores and wholesale food distribution services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roundy's Supermarkets, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Roundy's Supermarkets, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Roundy's Supermarkets, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 7
Total Customer Reviews 9

Additional Information

BBB file opened: January 01, 1940 Business started: 01/01/1872 in WI Business started locally: 01/01/1872 Business incorporated 09/19/1952 in WI
Type of Entity

Corporation

Business Management
Mr. Robert A. Mariano, President/CEO Atty. William L. Dowling, Vice President, Legal Counsel
Contact Information
Customer Contact: Atty. William L. Dowling, Vice President, Legal Counsel
Principal: Mr. Robert A. Mariano, President/CEO
Business Category

Grocers - Retail Grocery - Bulk Food Stores Supermarkets and Other Grocery (except Convenience) Stores (NAICS: 445110)

Products & Services

Roundy's Supermarkets, Inc. offers the following product(s): This company is a wholesale food distributor.

Alternate Business Names
Copp's Metro Market Pick N' Save Rainbow Foods

Customer Review Rating plus BBB Rating Summary

Roundy's Supermarkets, Inc. has received 4.5 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.