Business ProfileforWe Energies

The worst customer service of any company ever. Nothing ever works and none of the employees know anything. they just "apologize" and transfer you. They can't even collect their own money they use an overseas call center to take my money. I hate WE and dealing with them is the bain of my existence. It should be criminal for a company to have a monopoly on the power system. They are good-for-nothing scammers who don't know even the slightest thing about customer service. O and they will hang up on you if you ask them something they don't like. WISC WE Energies is the worst of the worst. You all should be embarrassed you work for this GARBAGE COMPANY. TYPICAL GOV'T toads. A+ with the BBB YAAAAA RIGHT. READ ALL THESE COMPLAINTS. BBB do better.

Bill ******* a third party company, processes debit or credit card payments for We Energies. Bill ****** charges a fee of $2.95 per transaction. When a company accepts credit card payments from customers, there is a cost, usually a percentage of the payment amount that the company must pay to the credit card company. Many private companies are able to absorb this cost into the cost of their product by accounting for it in some other way. We Energies, is not allowed to do this. The ************************* of Wisconsin requires us to spread costs, as well as savings, over our entire customer base. The resulting rate must be fair and equitable for all eligible customers. Because not all customers choose to pay their bill via a credit card, we are not allowed to take the additional cost that would only apply to credit card-paying customers and spread it out among all customers. You may want to consider adding your bank account to your My Account enrollment. This feature provides free and secure access to pay your bill via your checking or savings account. A complete listing of other payment options is available at: ********************************************************************** We are also very sorry to hear of your recent experience when you contacted us. We take customer service very seriously and we never want our customers left feeling like they were mistreated or that their situation is not important to us. Please be assured that we always strive to provide a high level of customer service and well work hard to ensure your satisfaction in the future. We value you as a We Energies customer and apologize for any inconvenience this may have caused.