BBB Business Review

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This business is not BBB accredited.

Guardian Credit Union

Additional Locations

Phone: (414) 546-7450 Fax: (414) 546-7444 View Additional Phone Numbers 4501 W Greenfield Ave, Milwaukee, WI 53214 View Additional Email Addresses http://www.guardiancu.org


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Description

This firm states that they are a credit union offering financial services, including membership, checking, savings, CDs, HSAs, loans, and investment services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Guardian Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Guardian Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: May 29, 1991 Business started: 01/01/1934 in WI Business started locally: 01/01/1934 Business incorporated 12/27/1988 in WI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration
1775 Duke Street, Alexandria VA 22314-3428
http://www.ncua.gov
Fax Number: 703-518-6409

U.S. Securities and Exchange Commission
450 Fifth Street, NW, Washington DC 20549
http://www.sec.gov
Fax Number: 202-942-9634

Wisconsin Department of Financial Institutions
345 W. Washington Ave. 4th Floor, Madison WI 53703
http://www.wdfi.org
Phone Number: (608) 266-1064
askthesecretary@dfi.state.wi.us

Nationwide Mortgage Licensing System
Wisconsin Department of Financial Institutions, 345 W. Washington Avenue, 4th Floor, Madison WI 53703
http://www.nmlsconsumeraccess.org
Phone Number: 608-261-7578
DFIMortgageBanking@wisconsin.gov

Type of Entity

Service Corporation

Business Management
Mr. Steve Wesson, President Ms. Heidi Bontempo, Marketing Manager
Contact Information
Customer Contact: Ms. Heidi Bontempo, Marketing Manager
Principal: Mr. Steve Wesson, President
Business Category

Credit Unions Investment Advisory Service Investment Securities Loans Consumer Finance & Loan Companies Mortgage Brokers Financial Services Investment Management Credit Unions (NAICS: 522130)

Alternate Business Names
GCCU Service Corporation
Industry Tips
Advanced Fee Loans Avoiding Fraudulent Tax Preparation Counterfeit Currency Credit Card Accountability, Responsibility and Disclosure (CARD) Act Credit-Budgeting Made Easy

Customer Review Rating plus BBB Rating Summary

Guardian Credit Union has received 4.4 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.