At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 405 Walter Rd., Mazomanie, WI 53560-9203
- BBB File Opened:
- 2/28/1966
- Years in Business:
- 69
- Business Started:
- 1/1/1955
- Business Started Locally:
- 1/1/1955
- Business Incorporated:
- 1/28/2010
- Accredited Since:
- 3/30/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Jacob Kraus, CFO
- Allan Breidenbach, President
- Bret Buelo, Marketing Director
- Mark Wellnitz, Sales Manager
- Contact Information
Customer Contact
- Jacob Kraus, CFO
- Allan Breidenbach, President
- Additional Contact Information
Fax Numbers
- (608) 795-2534Primary Fax
Email Addresses
- Sales
- Technical Support
- (608) 795-2534
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/20/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jon W.
10/19/2021
Wick Buildings, Inc. Response
11/11/2021
We are sorry that this customer of 20 years ago feels Wick Buildings has not stood behind its warranty. However, there are a number of factual errors in his statement, which we have addressed directly with him.
• He had misinterpreted of the warranty as being all inclusive for the roof for a full replacement, at any time and for any reason, within the 25 years.
• As we have explained to him, the warranty covers structural issues of the roofing panels themselves.
• Wick provided service on his roof beyond the normal warranty, at no charge, when the longer screws were installed into the roof several years ago.
• Thus, his recent claim of screws pulling loose again is not a failure of the panel, therefore it is not covered by the warranty.
• After almost 20 years we do not know what the current condition of the roof is and do not know what is causing the problem.
• There could be a number of reasons for what he has experienced such as improper maintenance of the roof, humidity level within the building being outside of normal range, problems with snow and ice retention on the roof or in the gutter, …etc.
• Wick has always and will continue to stand behind all of its warranties. We stated this to him in the past and in our recent conversations regarding his roof.
• We have offered to come out and inspect the roof, and provide a reasonable estimate for the needed repairs, which he has declined.
Customer Response
11/11/2021
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.