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Description

This company specializes in tires (from wheelbarrows to tractors & trucks) & wheels.  Including the services of commercial & national accounts.  Additional repair is offered for domestic & import autos, light trucks, vans & motor homes.  Including diagnostics, lube , oil & filter changes, flat repairs, wheel balancing, custom wheels, transmissions, brakes (ABS/antilock), tune ups, engine analysis (complete overhauls-steam cleaning), starters & alternators, emission testing, exhaust systems, mufflers, catalytic converters, four-wheel alignments, struts & shocks, bearings replaced/repacked, suspension service, rack & pinion steering, heavy duty batteries, power windows, seats & taillights, vehicle air conditioning & heating.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Matthews Tire meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Matthews Tire include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Matthews Tire
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: October 22, 1999 Business started: 06/01/1959 in WI Business started locally: 06/01/1959 Business incorporated: 09/20/1985 in WI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Wisconsin Department of Transportation
4802 Sheboygan Avenue, P.O. Box 7910, Madison WI 53707
http://www.dot.state.wi.us
Phone Number: (800) 924-3570
driverrecords.dmv@dot.wi.gov

Dept. of Agriculture, Trade and Consumer Protection
P.O. Box 8911, Madison WI 53708
http://datcp.state.wi.us/
Phone Number: (800) 422-7128
hotline@datcp.state.wi.us

Type of Entity

Corporation

Business Management
Mr. Trevor Rezner, Owner Ms. Deb Duesing, Controller Mr. Pat Duesing, Operations Advisor Mr. Dave Flunker, Manager-Appleton West Mr. Craig Keberlein, Manager-Menasha Mr. Mike Marshall, Manager-Waupaca Ms. Shayni Mischler, Office Manager Mr. Paul Olson, Manager-Commercial Tire Center Mr. Rick Roesler, Manager-Appleton East Mr. Todd Steffes, Manager-Fond du Lac Mr. Tom Winninghoff, Manager-Green Bay
Contact Information
Customer Contact: Mr. Pat Duesing, Operations Advisor
Principal: Mr. Trevor Rezner, Owner
Business Category

Auto Repair & Service Auto Repairing - Foreign Brake Service Engines - Rebuild & Exchange Lubricating Service - Automotive Mufflers & Exhaust Systems Tire Retread & Repair Transmissions - Automobile Truck Repair & Service Wheel Alignment, Frame & Axle Service - Auto Battery Supplies Bearings Wheels Auto Parts & Supplies - Custom Wheels/Rims Auto - Emissions Testing Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Steering & Suspension Auto Repair - Power Steering Tire Repair Auto Services - Oil & Lube Tires - Commercial Sales & Service Auto Repair - Maintenance Auto - Fleet Maintenance Auto - Fleet Service Heaters - Automotive Tire Dealers Auto Air Conditioning Auto Diagnostic Service

Products & Services

Matthews Tire sells the following brand(s): McPherson, BF Goodrich, Continental, Dunlop, General, Goodyear, Kelly, Michelin, Uniroyal, American Racing, Black Ice Alloys, Boss Motorsports, Cragar, Eagle Alloys, Focal, Helo and Ultra Wheel

Hours of Operation
M: 6:30 AM - 7:00 PM
T: 6:30 AM - 7:00 PM
W: 6:30 AM - 7:00 PM
Th: 6:30 AM - 7:00 PM
F: 6:30 AM - 7:00 PM
S: 8:00 AM - 1:00 PM
Service Area
Northeast Wisconsin
Alternate Business Names
Matthews Tire Inc.
Industry Tips
Auto Repair and Services Protecting Your Auto Repair Investment
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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