Business ProfileforAndrew Automotive Group
New Car Dealers
Current Alerts For This Business
Pattern of Complaint:
On 10/14/21, a letter was sent to Andrew Automotive Group for a pattern of complaints has been detected for them. These complaints pertain to consumers alleging poor customer service during the sales process, being assessed questionable fees both during the sale and service of a vehicle, being provided with incomplete documentation, and credit checks being run without authorization. To date, BBB has not received a response to this letter.
At-a-glance
Related Categories
Overview
This company offers automobile sales & service.
Business Details
This is a multi-location business.
- Location of This Business
- 1620 W Silver Spring Dr, Glendale, WI 53209-4420
- BBB File Opened:
- 11/1/1972
- Years in Business:
- 54
- Business Started:
- 1/1/1970
- Business Started Locally:
- 1/1/1970
- Business Incorporated:
- 7/10/1981
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Andrew Chevrolet
- Andrew Motor Sales, Inc.
- Andrew Toyota
- Business Management
- Mr. Mel Schlesinger, CEO
- Mr. Andrew Schlesinger, President
- Mr. Kevin Burgher, General Manager
- Mr. William Cole, Controller
- Contact Information
Principal
- Mr. Mel Schlesinger, CEO
- Mr. Andrew Schlesinger, President
- Mr. William Cole, Controller
Customer Contact
- Mr. Kevin Burgher, General Manager
- Mr. William Cole, Controller
- Additional Contact Information
Fax Numbers
- (414) 228-6225Primary Fax
Phone Numbers
- (414) 228-6223Other Phone
- (414) 228-6200Other Phone
Website Addresses
- (414) 228-6225
Customer Complaints
16 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Just recently had to have work done on my 2016 ***** Equinox on 03/01/2024. *** engine light came on, so I took it into an auto repair shop for a diagnostic and was told I needed a timing chain and gaskets. I was told by the auto mechanic that the reason for this problem was due to the oil not being changed! I was told by the auto mechanic that they usually don't see this problem on vehicles such as mine according to the year, and the low miles. *** auto mechanic expressed that typically this problem happens due to dirty oil and neglect of regularly oil changes. *** auto mechanic also showed the damaged part and how dirty the oil was. I just recently had the oil changed on 12/19/2023 at Andrew Chevrolet, I was not due for the next oil change till May 2024 or 7300 miles which ever came first. I'm only at 70,00 miles and its only April 3rd. He also stated if I just had an oil change the oil shouldn't be so black! I was out of pocket of $1700. Since the day I purchased this vehicle in 2018 from Andrew Chevrolet, I've been getting my oil change by their auto service department. I've never taken my vehicle anywhere else for oil change service. I've been consistent and on schedule for maintenance of this vehicle since I've purchased this vehicle. From the information that I have gathered from the Certified Auto Repair Shop mechanic, had the service I acquired at Andrew Chevrolet, and they did their job properly I should not have run into this problem! I'm feeling as if I was paying for service that wasn't being done and as a result to this, I had to pay $1700 dollars out of my pocket! Because Andrew Chevrolet was the only place that serviced my vehicle for oil changes! I've been a loyal customer of theirs for 6 years, now that I'm skeptical wondering are they reusing the oil they drain and charging me for service they never performed over the years I've been using their service is the reason that led up to this problem! I hate to say I will never go back! *** trust is gone!
Read MoreCustomer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pansy W
1 star
06/14/2024
I have been a customer of this company for 10+ years. In all my years of patronage to this company, I have never felt so disregarded and devalued as a loyal customer until now. I recently went to the service department for an oil change on my 2020 Chevy Equinox. While there, I reported to a technician that my car was making odd noises and that there was oil pooling in the bay, leaking onto my belts. I also let the technician know that I noticed my oil level decrease from 100 to 98 within minutes after the oil change. The technician told me that he did not hear anything and that he doubted that the pooled oil was from the oil change. He said that he applied a degreaser, rinsed the oil out, and for me not to worry about the oil level number. He said to call him back if anything changed. Two weeks later, my car started to overheat, my oil level was down to 78 and I had to have my car towed to their facility. The tow truck driver informed me that my belts were torn to shreds, literally pulled my shredded belt out, and said that there was an oil pool down in the bay. When I spoke to the technician again, he told me that he did not recall our previous conversation, yet proceeded to recall what happened the day that we spoke. This time, after doing a better investigation, he found that there were several problems, told me that I would be charged, and took no accountability for neglecting to investigate the problem initially. Now they are expecting me to pay $2,200 for repairs (money in which I do not have at hand) AND are not even offering me a rental car or any help while my car is out of commission. They did offer to try and finance me for a new car with a $650 monthly payment which is more than what I pay currently. Besides, my current car note is close to paid off AND they wanted a cosigner. I am a single, working mother and can not afford this. I am very disappointed.
Andrew Automotive Group Response
06/15/2024
The last oil change was months ago. Oil pulling on top of the motor would not come from the oil change as the bolt is at the bottom of the motor. A pulley stopped working (which could happen at any time) and caused your belt to break. Things happen to vehicles with 60k miles. We would not be able to predict that. Sorry you are having issues with your vehicle, but this was not caused by us. it happens from normal wear and tear. The bank is who asked for a Cosigner based on your credit score. Vehicles are more expensive than they were 4 years ago when you bought yours, so the payment is bound to go up.
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